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How to connect Bitrix24 and LiveChat
Create a New Scenario to Connect Bitrix24 and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bitrix24, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bitrix24 or LiveChat will be your first step. To do this, click "Choose an app," find Bitrix24 or LiveChat, and select the appropriate trigger to start the scenario.
Add the Bitrix24 Node
Select the Bitrix24 node from the app selection panel on the right.
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Configure the Bitrix24
Click on the Bitrix24 node to configure it. You can modify the Bitrix24 URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Bitrix24 node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Bitrix24 and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bitrix24 and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Bitrix24, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bitrix24 and LiveChat integration works as expected. Depending on your setup, data should flow between Bitrix24 and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bitrix24 and LiveChat
LiveChat + Bitrix24 + Slack: When a chat is deactivated in LiveChat, a new lead is created in Bitrix24, and a Slack message is sent to a designated channel to notify agents about the lead creation.
LiveChat + Bitrix24 + Email: When a chat is deactivated in LiveChat, the automation creates a new lead in Bitrix24. Then, the automation sends an email to the sales manager about the new lead.
Bitrix24 and LiveChat integration alternatives
About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Bitrix24 and LiveChat
How can I connect my Bitrix24 account to LiveChat using Latenode?
To connect your Bitrix24 account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bitrix24 and click on "Connect".
- Authenticate your Bitrix24 and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Bitrix24 leads from LiveChat transcripts?
Yes, you can! Latenode's visual editor allows you to easily map LiveChat data to Bitrix24 fields, automating lead creation and saving your sales team valuable time.
What types of tasks can I perform by integrating Bitrix24 with LiveChat?
Integrating Bitrix24 with LiveChat allows you to perform various tasks, including:
- Automatically adding new LiveChat contacts to your Bitrix24 CRM.
- Sending Bitrix24 task updates as messages in LiveChat.
- Creating new Bitrix24 deals from tagged conversations.
- Triggering LiveChat greetings based on Bitrix24 contact properties.
- Logging LiveChat transcripts as activities in Bitrix24.
Can I use JavaScript code to transform data between Bitrix24 and LiveChat?
Yes! Latenode allows you to use JavaScript code to manipulate data, enabling complex transformations and custom logic between Bitrix24 and LiveChat.
Are there any limitations to the Bitrix24 and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Bitrix24 custom fields may require JavaScript for data mapping.
- Rate limits of the Bitrix24 and LiveChat APIs apply.
- Historical data migration requires manual setup.
