How to connect Bitrix24 and WhatsApp Personal Account
Create a New Scenario to Connect Bitrix24 and WhatsApp Personal Account
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bitrix24, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bitrix24 or WhatsApp Personal Account will be your first step. To do this, click "Choose an app," find Bitrix24 or WhatsApp Personal Account, and select the appropriate trigger to start the scenario.

Add the Bitrix24 Node
Select the Bitrix24 node from the app selection panel on the right.

Bitrix24
Configure the Bitrix24
Click on the Bitrix24 node to configure it. You can modify the Bitrix24 URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Personal Account Node
Next, click the plus (+) icon on the Bitrix24 node, select WhatsApp Personal Account from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Personal Account.

Bitrix24
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WhatsApp Personal Account

Authenticate WhatsApp Personal Account
Now, click the WhatsApp Personal Account node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Personal Account settings. Authentication allows you to use WhatsApp Personal Account through Latenode.
Configure the Bitrix24 and WhatsApp Personal Account Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bitrix24 and WhatsApp Personal Account Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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WhatsApp Personal Account
Trigger on Webhook
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Bitrix24
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Bitrix24, WhatsApp Personal Account, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bitrix24 and WhatsApp Personal Account integration works as expected. Depending on your setup, data should flow between Bitrix24 and WhatsApp Personal Account (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bitrix24 and WhatsApp Personal Account
Bitrix24 + WhatsApp Personal Account + Telegram: When a new lead is created in Bitrix24, send the lead details via WhatsApp to a specified contact and also send the same details to a Telegram channel for team awareness.
WhatsApp Personal Account + Bitrix24 + Google Sheets: When a new message is received in WhatsApp, check if the message is related to sales inquiries. If so, log the message details, contact info, and timestamp into a Google Sheet and update the corresponding lead in Bitrix24. Note: Determining if a message is a sales inquiry is outside the scope of this flow and will require additional logic to implement.
Bitrix24 and WhatsApp Personal Account integration alternatives
About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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About WhatsApp Personal Account
Automate WhatsApp Personal Account messaging within Latenode to send notifications, gather data, or provide basic support. Build visual workflows triggered by events, then enrich or route message data to other apps. Scale customer interactions without complex code and per-step costs—use Latenode to connect WhatsApp to your business.
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FAQ Bitrix24 and WhatsApp Personal Account
How can I connect my Bitrix24 account to WhatsApp Personal Account using Latenode?
To connect your Bitrix24 account to WhatsApp Personal Account on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bitrix24 and click on "Connect".
- Authenticate your Bitrix24 and WhatsApp Personal Account accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send Bitrix24 lead data to WhatsApp?
Yes, you can! Latenode lets you automate sending Bitrix24 lead information directly to WhatsApp Personal Account, enabling instant, personalized customer engagement and improved response times.
What types of tasks can I perform by integrating Bitrix24 with WhatsApp Personal Account?
Integrating Bitrix24 with WhatsApp Personal Account allows you to perform various tasks, including:
- Send WhatsApp messages when a new lead is created in Bitrix24.
- Update Bitrix24 deals based on WhatsApp message content.
- Automatically send appointment reminders via WhatsApp.
- Create Bitrix24 tasks from new WhatsApp message inquiries.
- Log WhatsApp conversations as activities within Bitrix24.
Can I use JavaScript to enhance Bitrix24 workflows?
Yes! Latenode enables you to use JavaScript code blocks within your Bitrix24 workflows, offering advanced customization and control over your automations.
Are there any limitations to the Bitrix24 and WhatsApp Personal Account integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- WhatsApp Personal Account has limitations on bulk messaging.
- Bitrix24 API call limits may affect high-volume workflows.
- Complex data transformations might require JavaScript coding.