How to connect Bitrix24 and Zoho Desk
Create a New Scenario to Connect Bitrix24 and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bitrix24, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bitrix24 or Zoho Desk will be your first step. To do this, click "Choose an app," find Bitrix24 or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Bitrix24 Node
Select the Bitrix24 node from the app selection panel on the right.

Bitrix24
Configure the Bitrix24
Click on the Bitrix24 node to configure it. You can modify the Bitrix24 URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Bitrix24 node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Bitrix24 and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bitrix24 and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Bitrix24
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Bitrix24, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bitrix24 and Zoho Desk integration works as expected. Depending on your setup, data should flow between Bitrix24 and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bitrix24 and Zoho Desk
Zoho Desk + Bitrix24 + Slack: When a new ticket is created in Zoho Desk, triggered by a lead from Bitrix24, a notification is sent to a designated Slack channel.
Zoho Desk + Bitrix24 + Google Sheets: When a new ticket is created in Zoho Desk that originates from a Bitrix24 lead, the details of the ticket are added to a Google Sheet for tracking.
Bitrix24 and Zoho Desk integration alternatives
About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Bitrix24 and Zoho Desk
How can I connect my Bitrix24 account to Zoho Desk using Latenode?
To connect your Bitrix24 account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bitrix24 and click on "Connect".
- Authenticate your Bitrix24 and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync leads from Bitrix24 to Zoho Desk?
Yes, you can easily sync leads using Latenode's visual editor. This ensures that new Bitrix24 leads automatically appear in Zoho Desk, saving time and preventing data silos.
What types of tasks can I perform by integrating Bitrix24 with Zoho Desk?
Integrating Bitrix24 with Zoho Desk allows you to perform various tasks, including:
- Create a new Zoho Desk ticket when a new lead is created in Bitrix24.
- Update a Bitrix24 deal when a ticket status changes in Zoho Desk.
- Automatically assign tasks in Bitrix24 based on Zoho Desk ticket priority.
- Sync contact information between Bitrix24 and Zoho Desk.
- Send customized SMS notifications via Latenode using data from both apps.
How can I handle complex logic between Bitrix24 and Zoho Desk?
Latenode allows custom Javascript blocks to manage data transformations and create advanced business rules between Bitrix24 and Zoho Desk.
Are there any limitations to the Bitrix24 and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Rate limits of Bitrix24 and Zoho Desk APIs apply.
- Initial data migration requires manual setup.