Businessmap and Freshdesk Integration

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Automatically create Freshdesk tickets from Businessmap cards to streamline support workflows. Latenode's visual editor and affordable execution pricing make complex Businessmap and Freshdesk automations easy to build and scale while keeping costs down.

Swap Apps

Businessmap

Freshdesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Businessmap and Freshdesk

Create a New Scenario to Connect Businessmap and Freshdesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Businessmap, triggered by another scenario, or executed manually (for testing purposes). In most cases, Businessmap or Freshdesk will be your first step. To do this, click "Choose an app," find Businessmap or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Businessmap Node

Select the Businessmap node from the app selection panel on the right.

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Businessmap

Configure the Businessmap

Click on the Businessmap node to configure it. You can modify the Businessmap URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Businessmap

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Connect Businessmap

Sign In

Run node once

Add the Freshdesk Node

Next, click the plus (+) icon on the Businessmap node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Businessmap

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Freshdesk

Authenticate Freshdesk

Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.

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Businessmap

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Freshdesk

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Connection *

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Connect Freshdesk

Sign In

Run node once

Configure the Businessmap and Freshdesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Freshdesk

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Connect Freshdesk

Freshdesk Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the Businessmap and Freshdesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring Businessmap, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Businessmap and Freshdesk integration works as expected. Depending on your setup, data should flow between Businessmap and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Businessmap and Freshdesk

Businessmap + Freshdesk + Slack: When a new card is created in Businessmap, a ticket is created in Freshdesk to track the feature request. Subsequently, a notification is sent to a designated Slack channel to inform the relevant team about the new ticket.

Freshdesk + Businessmap + Google Sheets: When a ticket is updated in Freshdesk, the associated card in Businessmap is updated to reflect the status. Additionally, the details of the updated ticket and card are logged in a Google Sheet for tracking and reporting.

Businessmap and Freshdesk integration alternatives

About Businessmap

Use Businessmap in Latenode to automate project tracking and team workflows. Update cards, trigger actions based on status changes, and sync data with other apps. Latenode adds no-code AI, custom logic, and scalable execution. Automate beyond basic integrations and build end-to-end processes visually.

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

See how Latenode works

FAQ Businessmap and Freshdesk

How can I connect my Businessmap account to Freshdesk using Latenode?

To connect your Businessmap account to Freshdesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Businessmap and click on "Connect".
  • Authenticate your Businessmap and Freshdesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Freshdesk tickets from Businessmap cards?

Yes, easily! Latenode’s visual editor simplifies this, instantly converting card updates into new support tickets for quicker issue resolution and improved service.

What types of tasks can I perform by integrating Businessmap with Freshdesk?

Integrating Businessmap with Freshdesk allows you to perform various tasks, including:

  • Create a new Freshdesk ticket when a card moves to "Done" in Businessmap.
  • Update a Businessmap card when a Freshdesk ticket is created.
  • Sync comments between Businessmap cards and Freshdesk tickets.
  • Automatically assign Freshdesk tickets based on Businessmap card assignees.
  • Trigger Businessmap actions when a Freshdesk ticket status changes.

What Businessmap data can Latenode access?

Latenode securely accesses card details, workflow stages, assignees, and custom fields, enabling comprehensive automation scenarios.

Are there any limitations to the Businessmap and Freshdesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data sync requires manual configuration.
  • Complex custom field mappings may require JavaScript scripting.
  • Rate limits imposed by Businessmap and Freshdesk APIs may impact high-volume workflows.

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