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How to connect Canny and Delighted
Create a New Scenario to Connect Canny and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or Delighted will be your first step. To do this, click "Choose an app," find Canny or Delighted, and select the appropriate trigger to start the scenario.
Add the Canny Node
Select the Canny node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Canny node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Canny and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Canny and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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AI Anthropic Claude 3
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Delighted
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Trigger on Webhook
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Canny
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Iterator
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Save and Activate the Scenario
After configuring Canny, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Canny and Delighted integration works as expected. Depending on your setup, data should flow between Canny and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Canny and Delighted
Canny + Delighted + Slack: When new feedback is posted in Canny, and a corresponding low satisfaction score is recorded in Delighted, a Slack message is sent to a designated channel to alert the team for immediate review and follow-up.
Delighted + Canny + Jira: When a negative survey response is received in Delighted, the flow checks for corresponding feature requests logged in Canny. If a match is found, a bug ticket is automatically created in Jira, linking the feedback to the feature request.
Canny and Delighted integration alternatives
About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Canny and Delighted
How can I connect my Canny account to Delighted using Latenode?
To connect your Canny account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Canny and click on "Connect".
- Authenticate your Canny and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on Canny post status?
Yes, you can! Latenode allows you to trigger Delighted surveys when a Canny post's status changes, ensuring timely feedback collection. Leverage AI-powered sentiment analysis for deeper insights.
What types of tasks can I perform by integrating Canny with Delighted?
Integrating Canny with Delighted allows you to perform various tasks, including:
- Automatically trigger Delighted surveys after a Canny feature request is marked "Launched".
- Create Canny posts from negative Delighted survey responses for product improvements.
- Update Canny post status based on sentiment analysis of Delighted survey responses.
- Send personalized thank-you notes via Delighted after a user upvotes a Canny idea.
- Aggregate feedback from both Canny and Delighted into a single data dashboard.
Can I filter Delighted responses before creating Canny posts?
Yes, using Latenode's filtering options, you can process only the most relevant Delighted responses, creating targeted Canny posts and avoiding noise.
Are there any limitations to the Canny and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Canny and Delighted's APIs may affect high-volume workflows.
- Custom field mappings may require advanced configuration or JavaScript code.
- Real-time synchronization depends on the polling interval, creating a slight delay.
