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How to connect Canny and Vitally
Create a New Scenario to Connect Canny and Vitally
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or Vitally will be your first step. To do this, click "Choose an app," find Canny or Vitally, and select the appropriate trigger to start the scenario.
Add the Canny Node
Select the Canny node from the app selection panel on the right.
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Add the Vitally Node
Next, click the plus (+) icon on the Canny node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.
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Authenticate Vitally
Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.
Configure the Canny and Vitally Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Canny and Vitally Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Canny, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Canny and Vitally integration works as expected. Depending on your setup, data should flow between Canny and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Canny and Vitally
Canny + Vitally + Slack: When a new vote is created on a Canny post, Vitally updates the user's health score. Subsequently, Slack sends a direct message to the account manager, notifying them of the Canny feedback and the updated health score.
Vitally + Canny + Jira: When a user's health score is updated in Vitally, the automation searches for relevant Canny posts. Then a new issue is created in Jira including the Vitally health score and linking to the Canny feedback.
Canny and Vitally integration alternatives
About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
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About Vitally
Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.
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See how Latenode works
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FAQ Canny and Vitally
How can I connect my Canny account to Vitally using Latenode?
To connect your Canny account to Vitally on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Canny and click on "Connect".
- Authenticate your Canny and Vitally accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Vitally updates from new Canny feedback?
Yes, you can! Latenode allows triggering Vitally updates based on new Canny feedback, keeping customer data synchronized. Use visual blocks or JavaScript for advanced logic.
What types of tasks can I perform by integrating Canny with Vitally?
Integrating Canny with Vitally allows you to perform various tasks, including:
- Automatically updating user segments in Vitally based on Canny feedback.
- Creating new Vitally users when new Canny users submit feature requests.
- Syncing Canny feature request status updates to custom fields in Vitally.
- Triggering personalized customer outreach in Vitally based on Canny votes.
- Analyzing Canny feedback trends to improve customer health scores in Vitally.
HowsecureistheCannyintegrationwithVitallyonLatenode?
Latenode uses secure authentication protocols to protect your data when connecting Canny and Vitally, including encrypted data transfer and storage.
Are there any limitations to the Canny and Vitally integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration may require custom scripting.
- Rate limits of Canny and Vitally APIs apply.
- Complex data transformations may need JavaScript code.
