ClickSend and Zoho Desk Integration

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Connect ClickSend to Zoho Desk to automate SMS updates for new tickets or case resolutions. Latenode's visual editor and JavaScript blocks allow custom logic, while affordable pricing scales with you.

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ClickSend

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect ClickSend and Zoho Desk

Create a New Scenario to Connect ClickSend and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ClickSend, triggered by another scenario, or executed manually (for testing purposes). In most cases, ClickSend or Zoho Desk will be your first step. To do this, click "Choose an app," find ClickSend or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the ClickSend Node

Select the ClickSend node from the app selection panel on the right.

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ClickSend

Configure the ClickSend

Click on the ClickSend node to configure it. You can modify the ClickSend URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect ClickSend

Sign In

Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the ClickSend node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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ClickSend

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Zoho Desk

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Connect Zoho Desk

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Run node once

Configure the ClickSend and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Zoho Desk Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the ClickSend and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring ClickSend, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the ClickSend and Zoho Desk integration works as expected. Depending on your setup, data should flow between ClickSend and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect ClickSend and Zoho Desk

ClickSend + Zoho Desk + Slack: When a new SMS is received via ClickSend, a new ticket is created in Zoho Desk. A notification is then sent to a designated Slack channel to alert agents about the new ticket.

Zoho Desk + ClickSend + Google Sheets: When a new ticket is created in Zoho Desk, an SMS survey is sent to the customer via ClickSend. The results of the survey are then stored in a Google Sheet for analysis.

ClickSend and Zoho Desk integration alternatives

About ClickSend

Use ClickSend in Latenode to automate SMS, email, or voice messaging. Build workflows that trigger messages based on events in your other apps. Improve customer engagement by automating personalized notifications. Latenode’s visual editor simplifies integration and scales your outreach without extra code or per-step costs.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ ClickSend and Zoho Desk

How can I connect my ClickSend account to Zoho Desk using Latenode?

To connect your ClickSend account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select ClickSend and click on "Connect".
  • Authenticate your ClickSend and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send SMS alerts for new Zoho Desk tickets?

Yes, you can! Latenode's visual editor makes it easy to trigger ClickSend SMS messages when new tickets are created in Zoho Desk, ensuring prompt responses and improved customer satisfaction.

What types of tasks can I perform by integrating ClickSend with Zoho Desk?

Integrating ClickSend with Zoho Desk allows you to perform various tasks, including:

  • Send SMS updates to customers when a ticket status changes.
  • Create Zoho Desk tickets from incoming ClickSend SMS messages.
  • Automatically send surveys via ClickSend after ticket resolution.
  • Notify agents via SMS for high-priority Zoho Desk tickets.
  • Update Zoho Desk contact details based on ClickSend data.

How does Latenode handle high volumes of ClickSend messages?

Latenode is built for scale. It efficiently manages high volumes of ClickSend messages using robust queuing and processing, ensuring reliable delivery without performance bottlenecks.

Are there any limitations to the ClickSend and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom field mappings in Zoho Desk may require custom JavaScript code.
  • Complex conditional logic may require JavaScript or AI prompt blocks.
  • Attachment support from Zoho Desk tickets might need custom parsing.

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