How to connect Cloudinary and Intercom
Create a New Scenario to Connect Cloudinary and Intercom
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Cloudinary, triggered by another scenario, or executed manually (for testing purposes). In most cases, Cloudinary or Intercom will be your first step. To do this, click "Choose an app," find Cloudinary or Intercom, and select the appropriate trigger to start the scenario.

Add the Cloudinary Node
Select the Cloudinary node from the app selection panel on the right.


Cloudinary

Configure the Cloudinary
Click on the Cloudinary node to configure it. You can modify the Cloudinary URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Intercom Node
Next, click the plus (+) icon on the Cloudinary node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.


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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Cloudinary and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Cloudinary and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Intercom
Trigger on Webhook
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Webhook response


Save and Activate the Scenario
After configuring Cloudinary, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Cloudinary and Intercom integration works as expected. Depending on your setup, data should flow between Cloudinary and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Cloudinary and Intercom
Intercom + Cloudinary + Google Sheets: When a new user is created in Intercom, their profile picture is uploaded to Cloudinary. The Cloudinary URL is then stored in a Google Sheet.
Intercom + Cloudinary + Slack: When a user uploads an image in Intercom (detected via a new reply), the image is stored in Cloudinary, and a notification with the Cloudinary URL is sent to a Slack channel.
Cloudinary and Intercom integration alternatives

About Cloudinary
Automate image and video optimization with Cloudinary in Latenode. Resize, convert, and deliver media assets based on triggers or data from any app. Streamline content workflows by integrating Cloudinary’s powerful transformations directly into your automated processes, reducing manual work. Scale efficiently and pay only for execution time.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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FAQ Cloudinary and Intercom
How can I connect my Cloudinary account to Intercom using Latenode?
To connect your Cloudinary account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Cloudinary and click on "Connect".
- Authenticate your Cloudinary and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom user avatars from Cloudinary?
Yes, Latenode automates this. When media updates in Cloudinary, the user's Intercom avatar updates, ensuring consistent branding. Leverage Latenode's scheduling for optimal timing.
What types of tasks can I perform by integrating Cloudinary with Intercom?
Integrating Cloudinary with Intercom allows you to perform various tasks, including:
- Dynamically update Intercom user avatars with Cloudinary assets.
- Send personalized image messages via Intercom using Cloudinary transformations.
- Track image engagement metrics from Intercom within Cloudinary.
- Automatically tag Intercom users based on Cloudinary asset usage.
- Create and deliver targeted Intercom messages with Cloudinary-hosted visuals.
How does Latenode handle Cloudinary API rate limits efficiently?
Latenode manages Cloudinary API limits with built-in queueing and error handling, preventing workflow disruptions and ensuring smooth automation.
Are there any limitations to the Cloudinary and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex image transformations may require optimized Latenode workflow design.
- Real-time updates depend on Cloudinary and Intercom API availability.
- Initial setup requires familiarity with both Cloudinary and Intercom APIs.