How to connect CloudTalk and Acuity Scheduling
Create a New Scenario to Connect CloudTalk and Acuity Scheduling
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Acuity Scheduling will be your first step. To do this, click "Choose an app," find CloudTalk or Acuity Scheduling, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Acuity Scheduling Node
Next, click the plus (+) icon on the CloudTalk node, select Acuity Scheduling from the list of available apps, and choose the action you need from the list of nodes within Acuity Scheduling.

CloudTalk
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Acuity Scheduling

Authenticate Acuity Scheduling
Now, click the Acuity Scheduling node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acuity Scheduling settings. Authentication allows you to use Acuity Scheduling through Latenode.
Configure the CloudTalk and Acuity Scheduling Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Acuity Scheduling Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Acuity Scheduling
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Acuity Scheduling, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Acuity Scheduling integration works as expected. Depending on your setup, data should flow between CloudTalk and Acuity Scheduling (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Acuity Scheduling
CloudTalk + Acuity Scheduling + Google Calendar: When a new call is received in CloudTalk, if the call is missed, create a follow-up appointment in Acuity Scheduling and then add this appointment to Google Calendar.
Acuity Scheduling + CloudTalk + Slack: When an appointment is canceled in Acuity Scheduling, trigger a CloudTalk call to the client and notify the team on Slack.
CloudTalk and Acuity Scheduling integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Acuity Scheduling
Automate appointment scheduling with Acuity inside Latenode. Sync appointments to calendars, send reminders, and update CRMs automatically. Ditch manual data entry and build custom workflows using Latenode’s visual editor and API-first design. Scale your scheduling processes without code or per-step pricing limits.
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See how Latenode works
FAQ CloudTalk and Acuity Scheduling
How can I connect my CloudTalk account to Acuity Scheduling using Latenode?
To connect your CloudTalk account to Acuity Scheduling on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Acuity Scheduling accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update caller info with appointment details?
Yes, easily! Latenode’s visual editor makes it simple to update CloudTalk caller details with Acuity Scheduling appointment data. This streamlines workflows and personalizes interactions.
What types of tasks can I perform by integrating CloudTalk with Acuity Scheduling?
Integrating CloudTalk with Acuity Scheduling allows you to perform various tasks, including:
- Create CloudTalk call tasks when a new Acuity Scheduling appointment is booked.
- Send SMS reminders via CloudTalk before an Acuity Scheduling appointment.
- Log call outcomes in Acuity Scheduling as appointment notes.
- Update Acuity Scheduling appointment status based on CloudTalk call status.
- Trigger a CloudTalk outbound call when an Acuity Scheduling appointment starts.
Can I use JavaScript to transform data between CloudTalk and Acuity Scheduling?
Yes! Latenode allows custom JavaScript code for advanced data transformation and manipulation between CloudTalk and Acuity Scheduling fields.
Are there any limitations to the CloudTalk and Acuity Scheduling integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- The integration relies on the availability and stability of the CloudTalk and Acuity Scheduling APIs.
- Real-time data synchronization depends on the polling interval and API rate limits.