CloudTalk and Atera Integration

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Automatically create or update Atera tickets from CloudTalk calls, ensuring seamless support workflows. Latenode's visual editor lets you customize logic easily, while affordable execution-based pricing keeps costs low as you scale.

Swap Apps

CloudTalk

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Atera

Create a New Scenario to Connect CloudTalk and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Atera will be your first step. To do this, click "Choose an app," find CloudTalk or Atera, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect CloudTalk

Sign In
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Run node once

Add the Atera Node

Next, click the plus (+) icon on the CloudTalk node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Atera

Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the CloudTalk and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Atera Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the CloudTalk and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the CloudTalk and Atera integration works as expected. Depending on your setup, data should flow between CloudTalk and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Atera

CloudTalk + Atera + Slack: When a new call is missed in CloudTalk, a service ticket is created in Atera. The on-call technician is then notified in Slack via a direct message.

Atera + CloudTalk + Jira: When a new ticket is created in Atera, a CloudTalk callback request is created, and the linked Jira ticket is updated with a comment.

CloudTalk and Atera integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ CloudTalk and Atera

How can I connect my CloudTalk account to Atera using Latenode?

To connect your CloudTalk account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from CloudTalk calls?

Yes, you can! Latenode's visual builder simplifies this, creating automated workflows to instantly generate Atera tickets from missed CloudTalk calls, saving time and improving response efficiency.

What types of tasks can I perform by integrating CloudTalk with Atera?

Integrating CloudTalk with Atera allows you to perform various tasks, including:

  • Create new Atera tickets for unanswered CloudTalk calls.
  • Update Atera tickets with CloudTalk call recordings.
  • Sync CloudTalk contact information with Atera contacts.
  • Trigger CloudTalk callbacks from Atera ticket updates.
  • Log all CloudTalk calls as time entries in Atera.

How secure is my CloudTalk data when using the Latenode integration?

Latenode uses industry-standard encryption to protect your data during transit and at rest, ensuring secure CloudTalk and Atera data handling.

Are there any limitations to the CloudTalk and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic might require JavaScript coding.
  • Call recordings attached to Atera have size limitations.
  • Real-time updates depend on CloudTalk and Atera API availability.

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