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Automatically create or update Atera tickets from CloudTalk calls, ensuring seamless support workflows. Latenode's visual editor lets you customize logic easily, while affordable execution-based pricing keeps costs low as you scale.
Connect CloudTalk and Atera in minutes with Latenode.
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Create a New Scenario to Connect CloudTalk and Atera
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Atera will be your first step. To do this, click "Choose an app," find CloudTalk or Atera, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the CloudTalk node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
CloudTalk
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the CloudTalk and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the CloudTalk and Atera integration works as expected. Depending on your setup, data should flow between CloudTalk and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Atera + Slack: When a new call is missed in CloudTalk, a service ticket is created in Atera. The on-call technician is then notified in Slack via a direct message.
Atera + CloudTalk + Jira: When a new ticket is created in Atera, a CloudTalk callback request is created, and the linked Jira ticket is updated with a comment.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
Related categories
How can I connect my CloudTalk account to Atera using Latenode?
To connect your CloudTalk account to Atera on Latenode, follow these steps:
Can I automatically create Atera tickets from CloudTalk calls?
Yes, you can! Latenode's visual builder simplifies this, creating automated workflows to instantly generate Atera tickets from missed CloudTalk calls, saving time and improving response efficiency.
What types of tasks can I perform by integrating CloudTalk with Atera?
Integrating CloudTalk with Atera allows you to perform various tasks, including:
How secure is my CloudTalk data when using the Latenode integration?
Latenode uses industry-standard encryption to protect your data during transit and at rest, ensuring secure CloudTalk and Atera data handling.
Are there any limitations to the CloudTalk and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: