CloudTalk and Brilliant Directories Integration

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Sync CloudTalk call data to Brilliant Directories, automatically updating member profiles with interaction history. Latenode’s no-code editor and affordable pricing make optimizing communication workflows easier and more cost-effective.

Swap Apps

CloudTalk

Brilliant Directories

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Brilliant Directories

Create a New Scenario to Connect CloudTalk and Brilliant Directories

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Brilliant Directories will be your first step. To do this, click "Choose an app," find CloudTalk or Brilliant Directories, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect CloudTalk

Sign In

Run node once

Add the Brilliant Directories Node

Next, click the plus (+) icon on the CloudTalk node, select Brilliant Directories from the list of available apps, and choose the action you need from the list of nodes within Brilliant Directories.

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CloudTalk

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Brilliant Directories

Authenticate Brilliant Directories

Now, click the Brilliant Directories node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Brilliant Directories settings. Authentication allows you to use Brilliant Directories through Latenode.

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Configure the CloudTalk and Brilliant Directories Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and Brilliant Directories Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, Brilliant Directories, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Brilliant Directories integration works as expected. Depending on your setup, data should flow between CloudTalk and Brilliant Directories (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Brilliant Directories

CloudTalk + Brilliant Directories + Slack: When a new call is missed in CloudTalk, find the associated contact in Brilliant Directories and send a Slack message to a specified channel with the contact's directory profile link.

Brilliant Directories + CloudTalk + Google Sheets: When a new user is created in Brilliant Directories, create a contact in CloudTalk and log the new user's details to a Google Sheet.

CloudTalk and Brilliant Directories integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Brilliant Directories

Orchestrate Brilliant Directories data within Latenode to automate member management and content workflows. Sync directory listings with CRMs, trigger email sequences based on membership changes, or automate content moderation. Extend directory features with Latenode's AI tools and custom JavaScript actions.

See how Latenode works

FAQ CloudTalk and Brilliant Directories

How can I connect my CloudTalk account to Brilliant Directories using Latenode?

To connect your CloudTalk account to Brilliant Directories on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Brilliant Directories accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update member info in Brilliant Directories from CloudTalk calls?

Yes, you can! Latenode lets you sync data, ensuring member profiles are always up-to-date, saving you time and improving data accuracy via flexible workflows.

What types of tasks can I perform by integrating CloudTalk with Brilliant Directories?

Integrating CloudTalk with Brilliant Directories allows you to perform various tasks, including:

  • Create new Brilliant Directories members from CloudTalk call data automatically.
  • Update member profiles in Brilliant Directories after specific CloudTalk interactions.
  • Trigger CloudTalk callbacks when a new member joins Brilliant Directories.
  • Log CloudTalk call details as notes within Brilliant Directories member profiles.
  • Send personalized SMS messages to Brilliant Directories members via CloudTalk.

How easily can I handle CloudTalk API rate limits inside Latenode workflows?

Latenode's built-in tools automatically manage API rate limits, ensuring reliable data flow and preventing interruptions in your CloudTalk automations.

Are there any limitations to the CloudTalk and Brilliant Directories integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time data synchronization depends on the APIs' update frequency.
  • Historical data migration requires separate, custom workflow design.

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