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Automatically create Circle community posts from CloudTalk call summaries and transcriptions, fostering engagement and offering support using Latenode's low-code interface. Leverage JavaScript nodes for advanced content formatting, all at an affordable execution cost.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Circle will be your first step. To do this, click "Choose an app," find CloudTalk or Circle, and select the appropriate trigger to start the scenario.

Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the CloudTalk node, select Circle from the list of available apps, and choose the action you need from the list of nodes within Circle.

CloudTalk
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Circle
Now, click the Circle node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Circle settings. Authentication allows you to use Circle through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Circle
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
After configuring CloudTalk, Circle, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Circle integration works as expected. Depending on your setup, data should flow between CloudTalk and Circle (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Circle + Slack: When a call in CloudTalk is completed (New Call trigger), find the contact in CloudTalk (Find Contact action). If the contact exists, post a message in a specified Circle community channel (Send Direct Message) to share a success story. Also, notify the relevant team in Slack (Send Public Channel Message) about the resolution.
Circle + CloudTalk + Zendesk: When a new member joins a Circle community (New Member trigger), create a new contact in CloudTalk (Create Contact action) using the member's details. Subsequently, create a ticket in Zendesk (Create Ticket action) to follow up with the new member.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Circle
Use Circle in Latenode to build thriving online communities. Automate member onboarding, content moderation, and engagement tracking. Trigger workflows based on Circle events, syncing data with CRMs or email tools. Scale community management without manual overhead, using Latenode’s no-code tools and custom logic.
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How can I connect my CloudTalk account to Circle using Latenode?
To connect your CloudTalk account to Circle on Latenode, follow these steps:
Can I automatically enroll new CloudTalk callers into a Circle community?
Yes, you can! Latenode automates this, adding new CloudTalk contacts to Circle. Centralize community access based on support interactions, effortlessly.
What types of tasks can I perform by integrating CloudTalk with Circle?
Integrating CloudTalk with Circle allows you to perform various tasks, including:
HowdoIhandleCloudTalkeventsbasedoncustomlogicinLatenode?
Latenode allows custom logic with JavaScript/AI. Process CloudTalk data uniquely, adapting workflows to your exact operational needs.
Are there any limitations to the CloudTalk and Circle integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: