CloudTalk and Circle Integration

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Automatically create Circle community posts from CloudTalk call summaries and transcriptions, fostering engagement and offering support using Latenode's low-code interface. Leverage JavaScript nodes for advanced content formatting, all at an affordable execution cost.

Swap Apps

CloudTalk

Circle

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Circle

Create a New Scenario to Connect CloudTalk and Circle

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Circle will be your first step. To do this, click "Choose an app," find CloudTalk or Circle, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Circle Node

Next, click the plus (+) icon on the CloudTalk node, select Circle from the list of available apps, and choose the action you need from the list of nodes within Circle.

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Circle

Authenticate Circle

Now, click the Circle node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Circle settings. Authentication allows you to use Circle through Latenode.

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Connect Circle

Sign In

Run node once

Configure the CloudTalk and Circle Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and Circle Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring CloudTalk, Circle, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Circle integration works as expected. Depending on your setup, data should flow between CloudTalk and Circle (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Circle

CloudTalk + Circle + Slack: When a call in CloudTalk is completed (New Call trigger), find the contact in CloudTalk (Find Contact action). If the contact exists, post a message in a specified Circle community channel (Send Direct Message) to share a success story. Also, notify the relevant team in Slack (Send Public Channel Message) about the resolution.

Circle + CloudTalk + Zendesk: When a new member joins a Circle community (New Member trigger), create a new contact in CloudTalk (Create Contact action) using the member's details. Subsequently, create a ticket in Zendesk (Create Ticket action) to follow up with the new member.

CloudTalk and Circle integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Circle

Use Circle in Latenode to build thriving online communities. Automate member onboarding, content moderation, and engagement tracking. Trigger workflows based on Circle events, syncing data with CRMs or email tools. Scale community management without manual overhead, using Latenode’s no-code tools and custom logic.

See how Latenode works

FAQ CloudTalk and Circle

How can I connect my CloudTalk account to Circle using Latenode?

To connect your CloudTalk account to Circle on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Circle accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically enroll new CloudTalk callers into a Circle community?

Yes, you can! Latenode automates this, adding new CloudTalk contacts to Circle. Centralize community access based on support interactions, effortlessly.

What types of tasks can I perform by integrating CloudTalk with Circle?

Integrating CloudTalk with Circle allows you to perform various tasks, including:

  • Automatically adding new CloudTalk contacts to a Circle community.
  • Sending Circle notifications upon specific CloudTalk call outcomes.
  • Creating Circle posts based on CloudTalk customer feedback.
  • Updating Circle user profiles with CloudTalk contact details.
  • Triggering CloudTalk actions based on Circle community events.

HowdoIhandleCloudTalkeventsbasedoncustomlogicinLatenode?

Latenode allows custom logic with JavaScript/AI. Process CloudTalk data uniquely, adapting workflows to your exact operational needs.

Are there any limitations to the CloudTalk and Circle integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Rate limits from CloudTalk and Circle API may affect high-volume workflows.
  • Custom fields in CloudTalk or Circle may require manual mapping in Latenode.

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