CloudTalk and Converter Integration

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Automatically convert CloudTalk call recordings into various formats using Converter. Latenode’s visual editor and flexible API connectivity simplify the process. Scale your audio conversions affordably as you pay only for execution time.

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CloudTalk

Converter

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Converter

Create a New Scenario to Connect CloudTalk and Converter

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Converter will be your first step. To do this, click "Choose an app," find CloudTalk or Converter, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Converter Node

Next, click the plus (+) icon on the CloudTalk node, select Converter from the list of available apps, and choose the action you need from the list of nodes within Converter.

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CloudTalk

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Converter

Authenticate Converter

Now, click the Converter node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Converter settings. Authentication allows you to use Converter through Latenode.

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CloudTalk

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Converter

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Connect Converter

Sign In

Run node once

Configure the CloudTalk and Converter Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Converter Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the CloudTalk and Converter Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring CloudTalk, Converter, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Converter integration works as expected. Depending on your setup, data should flow between CloudTalk and Converter (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Converter

CloudTalk + Converter + Google Sheets: When a new call is registered in CloudTalk, if a recording exists, it's converted to text using the Converter. The generated text is then added as a new row in a Google Sheets spreadsheet for analysis and record-keeping.

CloudTalk + Converter + Email: When a new call is received in CloudTalk and a voicemail is left, the audio is converted to text. The transcribed text from Converter is then sent as the body of an email to a predefined contact, ensuring prompt communication of important messages.

CloudTalk and Converter integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Converter

Need to standardize file formats? Integrate Converter in Latenode to automatically transform documents as part of any workflow. Convert PDFs to text, images to vector graphics, and more. Automate data entry, content repurposing, or reporting pipelines with no-code ease and JavaScript customization. Stop juggling formats manually.

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FAQ CloudTalk and Converter

How can I connect my CloudTalk account to Converter using Latenode?

To connect your CloudTalk account to Converter on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Converter accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically convert audio from CloudTalk calls?

Yes, Latenode lets you automatically convert CloudTalk call recordings using Converter. This saves time and ensures consistent file formats for analysis and storage via flexible no-code workflows.

What types of tasks can I perform by integrating CloudTalk with Converter?

Integrating CloudTalk with Converter allows you to perform various tasks, including:

  • Convert call recordings to text for sentiment analysis.
  • Automate audio format conversion for archival purposes.
  • Extract and convert customer contact details from calls.
  • Process large volumes of audio files using Converter.
  • Trigger file conversion based on CloudTalk call events.

Can I use custom JavaScript functions with CloudTalk data?

Yes, Latenode allows custom JavaScript functions to process CloudTalk data,enabling advanced data manipulation & enrichment before using Converter.

Are there any limitations to the CloudTalk and Converter integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large file conversion can consume significant processing time.
  • Complex custom JavaScript functions may require debugging.
  • Rate limits of CloudTalk and Converter may affect performance.

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