How to connect CloudTalk and Discord bot
Create a New Scenario to Connect CloudTalk and Discord bot
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Discord bot will be your first step. To do this, click "Choose an app," find CloudTalk or Discord bot, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Discord bot Node
Next, click the plus (+) icon on the CloudTalk node, select Discord bot from the list of available apps, and choose the action you need from the list of nodes within Discord bot.

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Discord bot
Authenticate Discord bot
Now, click the Discord bot node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Discord bot settings. Authentication allows you to use Discord bot through Latenode.
Configure the CloudTalk and Discord bot Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Discord bot Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Discord bot
Trigger on Webhook
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CloudTalk
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Discord bot, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Discord bot integration works as expected. Depending on your setup, data should flow between CloudTalk and Discord bot (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Discord bot
CloudTalk + Google Sheets + Discord bot: When a new call is registered in CloudTalk, its details are automatically added to a Google Sheet for record-keeping. A summary of the call is then posted to a designated Discord channel.
Discord bot + Zendesk + CloudTalk: When a new message is received in a Discord channel, a ticket is created in Zendesk. After the ticket is created, initiate a call via CloudTalk.
CloudTalk and Discord bot integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Discord bot
Use Discord bots in Latenode to automate community updates or customer support. Trigger actions based on Discord events, like new messages or reactions, and update your databases, send emails, or manage tasks. Latenode allows complex workflows and custom logic, with no-code tools or JavaScript, beyond Discord's basic features.
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See how Latenode works
FAQ CloudTalk and Discord bot
How can I connect my CloudTalk account to Discord bot using Latenode?
To connect your CloudTalk account to Discord bot on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Discord bot accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get alerted on Discord for missed CloudTalk calls?
Yes, you can! Latenode's visual editor makes it easy. When a call is missed in CloudTalk, a Discord bot message can be automatically sent, ensuring a fast follow-up and better customer satisfaction.
What types of tasks can I perform by integrating CloudTalk with Discord bot?
Integrating CloudTalk with Discord bot allows you to perform various tasks, including:
- Post CloudTalk call summaries to a dedicated Discord channel.
- Send Discord notifications for high-priority CloudTalk support tickets.
- Create new Discord user roles based on CloudTalk customer segments.
- Trigger CloudTalk callbacks based on Discord user commands.
- Archive CloudTalk call logs to a Discord bot-managed database.
What CloudTalk data can I access when building workflows in Latenode?
You can access call details, agent status, contact information, and queue statistics. Latenode provides comprehensive data access for powerful automations.
Are there any limitations to the CloudTalk and Discord bot integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time call audio streaming is not directly supported in Discord.
- Complex data transformations may require JavaScript code.
- Rate limits on CloudTalk and Discord bot APIs apply.