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How to connect CloudTalk and Fauna
Create a New Scenario to Connect CloudTalk and Fauna
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Fauna will be your first step. To do this, click "Choose an app," find CloudTalk or Fauna, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Fauna Node
Next, click the plus (+) icon on the CloudTalk node, select Fauna from the list of available apps, and choose the action you need from the list of nodes within Fauna.
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Authenticate Fauna
Now, click the Fauna node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Fauna settings. Authentication allows you to use Fauna through Latenode.
Configure the CloudTalk and Fauna Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Fauna Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Fauna, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Fauna integration works as expected. Depending on your setup, data should flow between CloudTalk and Fauna (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Fauna
CloudTalk + Fauna + Slack: When a new call is registered in CloudTalk, a new document is created in Fauna. Subsequently, a message is sent to a Slack channel to notify the team about the missed call.
CloudTalk + Fauna + Google Sheets: When a new call is made in CloudTalk, the call data is stored as a new document in Fauna. Then, data from the new Fauna document is added as a row in Google Sheets.
CloudTalk and Fauna integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Fauna
Use Fauna in Latenode to build scalable, globally distributed data workflows. Automate user authentication or financial data handling with Fauna's ACID compliance. Integrate it into visual flows for real-time updates and simplified data consistency across all your connected apps.
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See how Latenode works
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FAQ CloudTalk and Fauna
How can I connect my CloudTalk account to Fauna using Latenode?
To connect your CloudTalk account to Fauna on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Fauna accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically store call data in Fauna?
Yes, you can! Latenode lets you build workflows to automatically store CloudTalk call details in Fauna, enabling advanced analytics and reporting without manual data entry.
What types of tasks can I perform by integrating CloudTalk with Fauna?
Integrating CloudTalk with Fauna allows you to perform various tasks, including:
- Storing new CloudTalk contact details directly into Fauna databases.
- Creating Fauna records for each completed CloudTalk call.
- Updating Fauna customer profiles based on CloudTalk call outcomes.
- Triggering CloudTalk callbacks based on Fauna database changes.
- Analyzing call sentiment data from CloudTalk, saving insights in Fauna.
Can I trigger workflows based on call events?
Yes, Latenode lets you trigger workflows in real-time based on CloudTalk events, such as completed calls or new voicemails.
Are there any limitations to the CloudTalk and Fauna integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Rate limits of the CloudTalk and Fauna APIs still apply.
- Initial setup requires understanding of Fauna database structure.
