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How to connect CloudTalk and Giphy
Create a New Scenario to Connect CloudTalk and Giphy
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Giphy will be your first step. To do this, click "Choose an app," find CloudTalk or Giphy, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Giphy Node
Next, click the plus (+) icon on the CloudTalk node, select Giphy from the list of available apps, and choose the action you need from the list of nodes within Giphy.
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Authenticate Giphy
Now, click the Giphy node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Giphy settings. Authentication allows you to use Giphy through Latenode.
Configure the CloudTalk and Giphy Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Giphy Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Giphy, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Giphy integration works as expected. Depending on your setup, data should flow between CloudTalk and Giphy (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Giphy
CloudTalk + Giphy + Slack: When a new call is received in CloudTalk, a random celebratory GIF is fetched from Giphy and posted to a designated Slack channel to celebrate the call.
Giphy + CloudTalk + Google Sheets: When a specific GIF is found on Giphy, based on some trigger, record data like call outcome to a new row in Google Sheets.
CloudTalk and Giphy integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Giphy
Automate engaging content. Use Giphy within Latenode to automatically add GIFs to messages based on triggers or data. Instead of manual searches, craft dynamic responses in support tickets or social media. Latenode's visual editor and flexible logic ensure your GIF game is always on point and relevant.
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FAQ CloudTalk and Giphy
How can I connect my CloudTalk account to Giphy using Latenode?
To connect your CloudTalk account to Giphy on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Giphy accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send GIFs upon specific call outcomes?
Yes! Latenode enables sending GIFs from Giphy based on CloudTalk call dispositions. Improve agent morale by celebrating successful calls using customized, automated GIF responses.
What types of tasks can I perform by integrating CloudTalk with Giphy?
Integrating CloudTalk with Giphy allows you to perform various tasks, including:
- Send a celebratory GIF in Slack after a positive CloudTalk customer review.
- Post a GIF to a team channel whenever a long CloudTalk call ends.
- Update a CRM with a relevant GIF based on the CloudTalk call reason.
- Trigger a funny GIF in response to specific missed call scenarios.
- Send customized GIFs to agents based on their CloudTalk performance metrics.
How do I handle CloudTalk webhooks for real-time updates in Latenode?
Latenode's webhook support allows you to trigger workflows instantly based on CloudTalk events. Process data & automate tasks in real-time, with granular control.
Are there any limitations to the CloudTalk and Giphy integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits apply based on your CloudTalk and Giphy subscription plans.
- Complex GIF searches may require custom JavaScript code.
- Initial setup requires API key knowledge for both services.
