How to connect CloudTalk and Google Business Profile
Create a New Scenario to Connect CloudTalk and Google Business Profile
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Business Profile will be your first step. To do this, click "Choose an app," find CloudTalk or Google Business Profile, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Business Profile Node
Next, click the plus (+) icon on the CloudTalk node, select Google Business Profile from the list of available apps, and choose the action you need from the list of nodes within Google Business Profile.

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Google Business Profile

Authenticate Google Business Profile
Now, click the Google Business Profile node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Business Profile settings. Authentication allows you to use Google Business Profile through Latenode.
Configure the CloudTalk and Google Business Profile Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Google Business Profile Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Google Business Profile
Trigger on Webhook
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CloudTalk
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Google Business Profile, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Business Profile integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Business Profile (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Google Business Profile
CloudTalk + Google Business Profile + Slack: When a new call comes in through CloudTalk, the automation checks for recent Google Business Profile reviews associated with the caller. If reviews exist, a notification is sent to a Slack channel with the review details to prepare the support team.
Google Business Profile + CloudTalk + Zendesk: When a new review is posted on Google Business Profile, a Zendesk ticket is created to track the feedback. Subsequently, CloudTalk initiates a call to the client for direct feedback, improving customer satisfaction.
CloudTalk and Google Business Profile integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Google Business Profile
Automate Google Business Profile tasks in Latenode. Update listings, monitor reviews, and track performance metrics automatically. Build workflows that trigger actions based on GBP data, like alerts for negative reviews or automated content updates based on seasonal trends. Integrate with other services to streamline marketing and operations.
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See how Latenode works
FAQ CloudTalk and Google Business Profile
How can I connect my CloudTalk account to Google Business Profile using Latenode?
To connect your CloudTalk account to Google Business Profile on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Google Business Profile accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Google Business Profile from CloudTalk data?
Yes, you can! Latenode's visual editor and logic blocks make it easy to update your Google Business Profile with customer feedback captured in CloudTalk. Improve your online presence effortlessly!
What types of tasks can I perform by integrating CloudTalk with Google Business Profile?
Integrating CloudTalk with Google Business Profile allows you to perform various tasks, including:
- Create Google Business Profile posts based on CloudTalk call summaries.
- Update Google Business Profile hours based on CloudTalk agent availability.
- Log CloudTalk interactions as Google Business Profile customer interactions.
- Trigger CloudTalk callbacks based on Google Business Profile review updates.
- Send automated SMS responses via CloudTalk for Google Business Profile inquiries.
How does Latenode improve CloudTalk and Google Business Profile integrations?
Latenode lets you add custom logic, AI, and JavaScript to the integration for automations beyond simple data transfer. Enjoy flexible, scalable workflows.
Are there any limitations to the CloudTalk and Google Business Profile integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration between the two apps may require manual setup.
- Custom field mapping beyond standard fields may require JavaScript knowledge.
- Rate limits of CloudTalk and Google Business Profile APIs still apply.