How to connect CloudTalk and Google Cloud Firestore
Create a New Scenario to Connect CloudTalk and Google Cloud Firestore
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Cloud Firestore will be your first step. To do this, click "Choose an app," find CloudTalk or Google Cloud Firestore, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Cloud Firestore Node
Next, click the plus (+) icon on the CloudTalk node, select Google Cloud Firestore from the list of available apps, and choose the action you need from the list of nodes within Google Cloud Firestore.

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Authenticate Google Cloud Firestore
Now, click the Google Cloud Firestore node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud Firestore settings. Authentication allows you to use Google Cloud Firestore through Latenode.
Configure the CloudTalk and Google Cloud Firestore Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Google Cloud Firestore Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Google Cloud Firestore
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Google Cloud Firestore, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Cloud Firestore integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Cloud Firestore (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Google Cloud Firestore
CloudTalk + Google Cloud Firestore + Slack: When a new call ends in CloudTalk, the call details are stored in Google Cloud Firestore. Then, a notification is sent to a designated Slack channel to alert the sales team for follow-up.
CloudTalk + Google Cloud Firestore + Zendesk: When a new call ends in CloudTalk, the call details are stored in Google Cloud Firestore. When specific call criteria are met in Firestore, a new Zendesk ticket is created.
CloudTalk and Google Cloud Firestore integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Google Cloud Firestore
Use Google Cloud Firestore in Latenode to build real-time data workflows. Automate database tasks like data synchronization, backups, or event-driven updates without coding. Combine Firestore with AI tools and webhooks for powerful apps. Create complex workflows with simple visual tools and scale affordably with Latenode's pay-as-you-go pricing.
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See how Latenode works
FAQ CloudTalk and Google Cloud Firestore
How can I connect my CloudTalk account to Google Cloud Firestore using Latenode?
To connect your CloudTalk account to Google Cloud Firestore on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Google Cloud Firestore accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically back up CloudTalk call logs to Firestore?
Yes, you can! Latenode’s visual editor makes it easy to automate data backups, ensuring every call log is safely stored in Google Cloud Firestore, with added transformation options.
What types of tasks can I perform by integrating CloudTalk with Google Cloud Firestore?
Integrating CloudTalk with Google Cloud Firestore allows you to perform various tasks, including:
- Creating Firestore documents from new CloudTalk call records.
- Updating Firestore records when CloudTalk call statuses change.
- Storing CloudTalk voicemails and recordings directly in Firestore.
- Triggering automated workflows based on CloudTalk call events.
- Analyzing CloudTalk call data stored in Google Cloud Firestore.
Can I use JavaScript code within my CloudTalk + Firestore automations?
Yes! Latenode allows you to embed JavaScript code for complex data transformations, giving you unmatched flexibility in your workflows.
Are there any limitations to the CloudTalk and Google Cloud Firestore integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial data migration from CloudTalk may require manual setup.
- Complex data transformations may require JavaScript coding knowledge.
- Firestore usage is subject to Google Cloud's pricing and limitations.