CloudTalk and Google Cloud Pub\Sub Integration

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Route CloudTalk call data to Google Cloud Pub\Sub for real-time analysis and custom reporting. Latenode’s visual editor makes advanced routing logic simple, while affordable execution-based pricing keeps costs low as you scale.

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CloudTalk

Google Cloud Pub\Sub

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Google Cloud Pub\Sub

Create a New Scenario to Connect CloudTalk and Google Cloud Pub\Sub

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Cloud Pub\Sub will be your first step. To do this, click "Choose an app," find CloudTalk or Google Cloud Pub\Sub, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Google Cloud Pub\Sub Node

Next, click the plus (+) icon on the CloudTalk node, select Google Cloud Pub\Sub from the list of available apps, and choose the action you need from the list of nodes within Google Cloud Pub\Sub.

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Google Cloud Pub\Sub

Authenticate Google Cloud Pub\Sub

Now, click the Google Cloud Pub\Sub node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud Pub\Sub settings. Authentication allows you to use Google Cloud Pub\Sub through Latenode.

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Google Cloud Pub\Sub

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Configure the CloudTalk and Google Cloud Pub\Sub Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and Google Cloud Pub\Sub Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, Google Cloud Pub\Sub, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Cloud Pub\Sub integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Cloud Pub\Sub (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Google Cloud Pub\Sub

CloudTalk + Slack: When a new call ends in CloudTalk, send a message to a designated Slack channel to notify the team for immediate follow-up.

CloudTalk + Zendesk: When a new call is registered in CloudTalk, a corresponding ticket is created in Zendesk, ensuring all calls are tracked and addressed promptly.

CloudTalk and Google Cloud Pub\Sub integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Google Cloud Pub\Sub

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FAQ CloudTalk and Google Cloud Pub\Sub

How can I connect my CloudTalk account to Google Cloud Pub\Sub using Latenode?

To connect your CloudTalk account to Google Cloud Pub\Sub on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Google Cloud Pub\Sub accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Pub/Sub messages from new CloudTalk calls?

Yes, you can! Latenode enables real-time triggers, publishing call data to Pub/Sub for immediate analysis or action. Leverage no-code blocks or JS code to react instantly to call events.

What types of tasks can I perform by integrating CloudTalk with Google Cloud Pub/Sub?

Integrating CloudTalk with Google Cloud Pub/Sub allows you to perform various tasks, including:

  • Forwarding call metadata to data lakes for business intelligence.
  • Creating real-time dashboards of call activity and agent performance.
  • Triggering SMS alerts based on specific call outcomes.
  • Automatically updating customer records with call summaries.
  • Analyzing call sentiment using AI and routing urgent issues faster.

Can I use JavaScript to transform CloudTalk data before Pub/Sub?

Yes! Latenode allows custom JavaScript functions to reshape data. Enrich, filter, or reformat data for Google Cloud Pub/Sub with ease.

Are there any limitations to the CloudTalk and Google Cloud Pub/Sub integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large-scale data transformation may require optimization for performance.
  • Real-time analytics complexity depends on your Google Cloud Pub/Sub subscription.
  • Integration relies on the stability of the CloudTalk and Pub/Sub APIs.

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