CloudTalk and Google Programmable Search Engine Integration

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Automatically enrich CloudTalk call data by querying Google Programmable Search Engine for customer information. Latenode's visual editor makes this integration easier than ever, offering affordable scalability and custom JavaScript functions.

CloudTalk + Google Programmable Search Engine integration

Connect CloudTalk and Google Programmable Search Engine in minutes with Latenode.

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CloudTalk

Google Programmable Search Engine

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Google Programmable Search Engine

Create a New Scenario to Connect CloudTalk and Google Programmable Search Engine

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Programmable Search Engine will be your first step. To do this, click "Choose an app," find CloudTalk or Google Programmable Search Engine, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Google Programmable Search Engine Node

Next, click the plus (+) icon on the CloudTalk node, select Google Programmable Search Engine from the list of available apps, and choose the action you need from the list of nodes within Google Programmable Search Engine.

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CloudTalk

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Google Programmable Search Engine

Authenticate Google Programmable Search Engine

Now, click the Google Programmable Search Engine node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Programmable Search Engine settings. Authentication allows you to use Google Programmable Search Engine through Latenode.

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CloudTalk

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Google Programmable Search Engine

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Run node once

Configure the CloudTalk and Google Programmable Search Engine Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Programmable Search Engine Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the CloudTalk and Google Programmable Search Engine Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, Google Programmable Search Engine, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Programmable Search Engine integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Programmable Search Engine (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Google Programmable Search Engine

CloudTalk + Google Programmable Search Engine + Slack: When a new call is received in CloudTalk, query the Google Programmable Search Engine for relevant knowledge base articles based on the call details. Then, send a message to a Slack channel with the search results to provide agents with quick access to support information.

Google Programmable Search Engine + CloudTalk + Zendesk: When a new call is received in CloudTalk, query the Google Programmable Search Engine for common issues related to the call topic. Create a Zendesk ticket to track these common call issues for product improvement.

CloudTalk and Google Programmable Search Engine integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Google Programmable Search Engine

Use Google Programmable Search Engine in Latenode to build focused search workflows. Automatically extract data from specific sites, monitor brand mentions, or gather research. Combine it with AI nodes to analyze results, filter noise, and deliver actionable insights without manual crawling. Integrate with any app through Latenode’s flexible API.

See how Latenode works

FAQ CloudTalk and Google Programmable Search Engine

How can I connect my CloudTalk account to Google Programmable Search Engine using Latenode?

To connect your CloudTalk account to Google Programmable Search Engine on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Google Programmable Search Engine accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I search my knowledge base from CloudTalk calls?

Yes, you can! Latenode allows you to trigger Google Programmable Search Engine searches directly from CloudTalk events, displaying relevant results in real-time for faster customer support.

What types of tasks can I perform by integrating CloudTalk with Google Programmable Search Engine?

Integrating CloudTalk with Google Programmable Search Engine allows you to perform various tasks, including:

  • Automatically searching for customer information based on call transcripts.
  • Creating support tickets with pre-filled information from search results.
  • Tagging conversations based on the topics found in the search results.
  • Updating CRM records with information extracted from support conversations.
  • Triggering automated follow-up actions based on search query keywords.

HowcanIuseCloudTalkeventswithcomplexGoogleProgrammableSearchEnginequeries?

Latenode lets you use JavaScript code to parse data from CloudTalk events and dynamically build complex search queries for Google Programmable Search Engine.

Are there any limitations to the CloudTalk and Google Programmable Search Engine integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Google Programmable Search Engine usage is subject to its own rate limits.
  • Complex workflows may require advanced knowledge of CloudTalk and Google Programmable Search Engine APIs.
  • The integration's performance depends on the speed and stability of both CloudTalk and Google Programmable Search Engine.

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