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Automatically enrich CloudTalk call data by querying Google Programmable Search Engine for customer information. Latenode's visual editor makes this integration easier than ever, offering affordable scalability and custom JavaScript functions.
Connect CloudTalk and Google Programmable Search Engine in minutes with Latenode.
Create CloudTalk to Google Programmable Search Engine workflow
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Create a New Scenario to Connect CloudTalk and Google Programmable Search Engine
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Programmable Search Engine will be your first step. To do this, click "Choose an app," find CloudTalk or Google Programmable Search Engine, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Programmable Search Engine Node
Next, click the plus (+) icon on the CloudTalk node, select Google Programmable Search Engine from the list of available apps, and choose the action you need from the list of nodes within Google Programmable Search Engine.
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Google Programmable Search Engine
Authenticate Google Programmable Search Engine
Now, click the Google Programmable Search Engine node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Programmable Search Engine settings. Authentication allows you to use Google Programmable Search Engine through Latenode.
Configure the CloudTalk and Google Programmable Search Engine Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
CloudTalk
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Google Programmable Search Engine
Set Up the CloudTalk and Google Programmable Search Engine Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Programmable Search Engine
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Google Programmable Search Engine, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Programmable Search Engine integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Programmable Search Engine (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Google Programmable Search Engine + Slack: When a new call is received in CloudTalk, query the Google Programmable Search Engine for relevant knowledge base articles based on the call details. Then, send a message to a Slack channel with the search results to provide agents with quick access to support information.
Google Programmable Search Engine + CloudTalk + Zendesk: When a new call is received in CloudTalk, query the Google Programmable Search Engine for common issues related to the call topic. Create a Zendesk ticket to track these common call issues for product improvement.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Google Programmable Search Engine
Use Google Programmable Search Engine in Latenode to build focused search workflows. Automatically extract data from specific sites, monitor brand mentions, or gather research. Combine it with AI nodes to analyze results, filter noise, and deliver actionable insights without manual crawling. Integrate with any app through Latenode’s flexible API.
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How can I connect my CloudTalk account to Google Programmable Search Engine using Latenode?
To connect your CloudTalk account to Google Programmable Search Engine on Latenode, follow these steps:
Can I search my knowledge base from CloudTalk calls?
Yes, you can! Latenode allows you to trigger Google Programmable Search Engine searches directly from CloudTalk events, displaying relevant results in real-time for faster customer support.
What types of tasks can I perform by integrating CloudTalk with Google Programmable Search Engine?
Integrating CloudTalk with Google Programmable Search Engine allows you to perform various tasks, including:
HowcanIuseCloudTalkeventswithcomplexGoogleProgrammableSearchEnginequeries?
Latenode lets you use JavaScript code to parse data from CloudTalk events and dynamically build complex search queries for Google Programmable Search Engine.
Are there any limitations to the CloudTalk and Google Programmable Search Engine integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: