How to connect CloudTalk and Google Sheets
Create a New Scenario to Connect CloudTalk and Google Sheets
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Sheets will be your first step. To do this, click "Choose an app," find CloudTalk or Google Sheets, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Sheets Node
Next, click the plus (+) icon on the CloudTalk node, select Google Sheets from the list of available apps, and choose the action you need from the list of nodes within Google Sheets.

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Authenticate Google Sheets
Now, click the Google Sheets node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Sheets settings. Authentication allows you to use Google Sheets through Latenode.
Configure the CloudTalk and Google Sheets Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Google Sheets Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Google Sheets, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Sheets integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Sheets (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Google Sheets
CloudTalk + Google Sheets + Slack: When a new call is registered in CloudTalk, the call details are added as a new row in a Google Sheet. Subsequently, a notification is sent to a designated Slack channel informing the sales team about the new call log.
Google Sheets + CloudTalk + Pipedrive: When a new row is added to a Google Sheet, it triggers a search for a corresponding person in Pipedrive. If the person exists, their information is updated; otherwise, a new person is created in Pipedrive. Finally, a call activity is created in CloudTalk linked to that person in Pipedrive.
CloudTalk and Google Sheets integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Google Sheets
Use Google Sheets in Latenode to automate data entry, reporting, and analysis. Read/write data to spreadsheets as part of larger workflows triggered by events or schedules. Avoid manual updates by linking Sheets to other apps. Integrate data from any source via API and transform it into actionable insights.
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See how Latenode works
FAQ CloudTalk and Google Sheets
How can I connect my CloudTalk account to Google Sheets using Latenode?
To connect your CloudTalk account to Google Sheets on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Google Sheets accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I track call durations in Google Sheets automatically?
Yes, with Latenode! Automatically log CloudTalk call durations to Google Sheets for easy performance analysis and reporting. Use our visual editor for advanced logic.
What types of tasks can I perform by integrating CloudTalk with Google Sheets?
Integrating CloudTalk with Google Sheets allows you to perform various tasks, including:
- Automatically logging new CloudTalk calls to a Google Sheets spreadsheet.
- Updating contact information in Google Sheets after each CloudTalk call.
- Creating reports on call volume directly within Google Sheets.
- Triggering CloudTalk actions based on data changes in Google Sheets.
- Storing voicemail transcripts from CloudTalk calls in Google Sheets.
Can I use JavaScript to process CloudTalk data before updating Sheets?
Yes! Latenode allows you to use JavaScript code to transform and enrich CloudTalk data before it's added to your Google Sheets.
Are there any limitations to the CloudTalk and Google Sheets integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Large data volumes might impact workflow execution time.
- Rate limits of CloudTalk and Google Sheets APIs apply.