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Analyze call transcripts from CloudTalk with Google Vertex AI to extract key insights, automate sentiment analysis, and personalize follow-ups. Latenode's visual editor simplifies complex AI integrations and scales affordably.
Connect CloudTalk and Google Vertex AI in minutes with Latenode.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Google Vertex AI will be your first step. To do this, click "Choose an app," find CloudTalk or Google Vertex AI, and select the appropriate trigger to start the scenario.

Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the CloudTalk node, select Google Vertex AI from the list of available apps, and choose the action you need from the list of nodes within Google Vertex AI.

CloudTalk
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Google Vertex AI
Now, click the Google Vertex AI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Vertex AI settings. Authentication allows you to use Google Vertex AI through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Google Vertex AI
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
After configuring CloudTalk, Google Vertex AI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Google Vertex AI integration works as expected. Depending on your setup, data should flow between CloudTalk and Google Vertex AI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Google Vertex AI + Slack: When a new call is recorded in CloudTalk, the transcript is analyzed for sentiment using Google Vertex AI. If the sentiment is negative, a notification is sent to a designated Slack channel to alert support managers.
CloudTalk + Google Vertex AI + Zendesk: When a new call is recorded in CloudTalk, the transcript is summarized using Google Vertex AI. A Zendesk ticket is then created, including the summary and a link to the call recording, for follow-up actions by the support team.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Google Vertex AI
Use Vertex AI in Latenode to build AI-powered automation. Quickly integrate machine learning models for tasks like sentiment analysis or image recognition. Automate data enrichment or content moderation workflows without complex coding. Latenode’s visual editor makes it easier to chain AI tasks and scale them reliably, paying only for the execution time of each flow.
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How can I connect my CloudTalk account to Google Vertex AI using Latenode?
To connect your CloudTalk account to Google Vertex AI on Latenode, follow these steps:
Can I analyze customer sentiment from CloudTalk calls?
Yes, you can! Latenode's visual editor lets you send CloudTalk call transcripts to Google Vertex AI for sentiment analysis, then update customer records automatically.
What types of tasks can I perform by integrating CloudTalk with Google Vertex AI?
Integrating CloudTalk with Google Vertex AI allows you to perform various tasks, including:
How does Latenode handle CloudTalk's API rate limits?
Latenode manages API calls efficiently, employing queueing and error handling to prevent exceeding CloudTalk’s rate limits and ensure workflow stability.
Are there any limitations to the CloudTalk and Google Vertex AI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: