How to connect CloudTalk and Grist
Create a New Scenario to Connect CloudTalk and Grist
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Grist will be your first step. To do this, click "Choose an app," find CloudTalk or Grist, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Grist Node
Next, click the plus (+) icon on the CloudTalk node, select Grist from the list of available apps, and choose the action you need from the list of nodes within Grist.

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Authenticate Grist
Now, click the Grist node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Grist settings. Authentication allows you to use Grist through Latenode.
Configure the CloudTalk and Grist Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Grist Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Grist, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Grist integration works as expected. Depending on your setup, data should flow between CloudTalk and Grist (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Grist
CloudTalk + Grist + Slack: When a new call is received in CloudTalk, the details are logged in Grist. If the call is missed (status needs to be determined by call details), a notification is sent to a dedicated Slack channel to alert the sales team.
Grist + CloudTalk + Google Sheets: When new records are created or updated in Grist, a call is triggered in CloudTalk. The call details and activity are then logged in a Google Sheets spreadsheet for tracking and analysis.
CloudTalk and Grist integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Grist
Use Grist in Latenode to build custom data dashboards and manage complex data sets within your automation workflows. Trigger flows based on Grist updates, or write data back to Grist after processing. Add custom logic with JavaScript and scale without per-step fees, creating powerful data-driven automations.
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FAQ CloudTalk and Grist
How can I connect my CloudTalk account to Grist using Latenode?
To connect your CloudTalk account to Grist on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Grist accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Grist with CloudTalk call data?
Yes, you can! Latenode allows you to automatically sync call details to Grist, providing real-time insights and improving data accuracy for better decision-making.
What types of tasks can I perform by integrating CloudTalk with Grist?
Integrating CloudTalk with Grist allows you to perform various tasks, including:
- Create new Grist records from completed CloudTalk calls.
- Update existing Grist records with CloudTalk call information.
- Trigger CloudTalk actions based on changes in Grist data.
- Log CloudTalk call durations in Grist for reporting.
- Send SMS messages via CloudTalk from Grist records.
How secure is the CloudTalk integration on Latenode?
Latenode employs robust security measures, including encryption and secure authentication, to protect your data during CloudTalk integration.
Are there any limitations to the CloudTalk and Grist integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Real-time synchronization depends on API availability and rate limits.
- Certain advanced CloudTalk features might not be directly supported.