GDPR Ready
View report
SOC2 Ready
View report
[email protected]
Discord
LinkedIn
Facebook
Instagram
Youtube
.svg){kind=icon}
Reddit
How to connect CloudTalk and Hive
Create a New Scenario to Connect CloudTalk and Hive
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Hive will be your first step. To do this, click "Choose an app," find CloudTalk or Hive, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
+
1
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Hive Node
Next, click the plus (+) icon on the CloudTalk node, select Hive from the list of available apps, and choose the action you need from the list of nodes within Hive.
1
CloudTalk
⚙
+
2
Hive
Authenticate Hive
Now, click the Hive node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Hive settings. Authentication allows you to use Hive through Latenode.
Configure the CloudTalk and Hive Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Hive Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Hive
1
Trigger on Webhook
⚙
2
CloudTalk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Hive, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Hive integration works as expected. Depending on your setup, data should flow between CloudTalk and Hive (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Hive
CloudTalk + Hive + Slack: When a new call is missed in CloudTalk, a task is created in Hive to follow up. A notification is then sent to a specified Slack channel to alert the relevant team about the new task.
Hive + CloudTalk + Google Sheets: When a task is updated in Hive, performance metrics from CloudTalk are fetched and then the updated task information along with CloudTalk metrics are logged in Google Sheets.
CloudTalk and Hive integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
About Hive
Use Hive in Latenode to streamline project management. Create automated task assignments based on triggers from other apps, update task statuses, and generate reports. Latenode’s visual editor lets you connect Hive to your entire workflow, adding logic and integrations beyond Hive's built-in features. Scale your project automation without complex coding.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ CloudTalk and Hive
How can I connect my CloudTalk account to Hive using Latenode?
To connect your CloudTalk account to Hive on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Hive accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Hive tasks from CloudTalk calls?
Yes, Latenode lets you automatically create Hive tasks from CloudTalk calls. Ensure seamless task management and never miss follow-ups, streamlining your workflow.
What types of tasks can I perform by integrating CloudTalk with Hive?
Integrating CloudTalk with Hive allows you to perform various tasks, including:
- Create a new Hive task when a CloudTalk call is missed.
- Update Hive task status based on CloudTalk call outcomes.
- Log CloudTalk call details as comments in a Hive task.
- Trigger CloudTalk outbound calls from new Hive task assignments.
- Sync contact information between CloudTalk and Hive projects.
HowsecureistheCloudTalkdatatransferredviaLatenode?
Latenode uses secure protocols to transfer data between CloudTalk and Hive, ensuring your data is protected with encryption and access controls.
Are there any limitations to the CloudTalk and Hive integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time synchronization depends on API availability from both apps.
- Large data volumes can impact workflow execution speed.
