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How to connect CloudTalk and Lark
Create a New Scenario to Connect CloudTalk and Lark
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Lark will be your first step. To do this, click "Choose an app," find CloudTalk or Lark, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Lark Node
Next, click the plus (+) icon on the CloudTalk node, select Lark from the list of available apps, and choose the action you need from the list of nodes within Lark.
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Authenticate Lark
Now, click the Lark node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Lark settings. Authentication allows you to use Lark through Latenode.
Configure the CloudTalk and Lark Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Lark Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Lark, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Lark integration works as expected. Depending on your setup, data should flow between CloudTalk and Lark (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Lark
CloudTalk + Google Sheets + Lark: Whenever a new call is received in CloudTalk, log the call details in a Google Sheet. Then, at the end of each day, send a summary of all calls logged to a designated Lark channel.
Lark + CloudTalk + Jira: When a new message containing specific keywords is received in a Lark group chat, create a Jira ticket and automatically call the assigned person via CloudTalk to immediately address the urgent issue.
CloudTalk and Lark integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Lark
Use Lark within Latenode to centralize team comms & automate notifications based on workflow triggers. Aggregate messages, streamline approvals, and post updates to specific channels. Benefit from Latenode's visual editor and logic tools for advanced routing that keeps everyone informed and aligned.
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See how Latenode works
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FAQ CloudTalk and Lark
How can I connect my CloudTalk account to Lark using Latenode?
To connect your CloudTalk account to Lark on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Lark accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I post missed CloudTalk call details to a Lark group?
Yes, you can! Latenode allows you to automatically post CloudTalk missed call details to a Lark group, keeping your team informed without manual data entry. Scale insights instantly!
What types of tasks can I perform by integrating CloudTalk with Lark?
Integrating CloudTalk with Lark allows you to perform various tasks, including:
- Send Lark messages for new CloudTalk voicemails.
- Create Lark tasks from CloudTalk call summaries.
- Update Lark channels with CloudTalk agent availability.
- Log CloudTalk call details in a Lark sheet automatically.
- Notify Lark groups of high-priority CloudTalk calls.
What CloudTalk data can I access within Latenode workflows?
You can access comprehensive CloudTalk data including call recordings, agent statuses, and detailed call logs directly within Latenode for advanced automation.
Are there any limitations to the CloudTalk and Lark integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data sync depends on CloudTalk and Lark API availability.
- Complex data transformations may require JavaScript coding.
- Latenode plan limits affect the number of operations per month.
