How to connect CloudTalk and Loyverse
Create a New Scenario to Connect CloudTalk and Loyverse
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Loyverse will be your first step. To do this, click "Choose an app," find CloudTalk or Loyverse, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Loyverse Node
Next, click the plus (+) icon on the CloudTalk node, select Loyverse from the list of available apps, and choose the action you need from the list of nodes within Loyverse.

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Loyverse

Authenticate Loyverse
Now, click the Loyverse node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Loyverse settings. Authentication allows you to use Loyverse through Latenode.
Configure the CloudTalk and Loyverse Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Loyverse Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Loyverse
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Loyverse, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Loyverse integration works as expected. Depending on your setup, data should flow between CloudTalk and Loyverse (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Loyverse
CloudTalk + Loyverse + Slack: When a new call comes into CloudTalk, the automation checks if the caller is a new or existing customer in Loyverse. If the customer is new, a notification is sent to a designated Slack channel to alert the sales team of a potential first-time buyer.
CloudTalk + Loyverse + Google Sheets: When a new call comes into CloudTalk, the automation retrieves the customer's details from Loyverse. Following the call, the customer details and call outcome are logged into a Google Sheet for follow-up and record-keeping purposes.
CloudTalk and Loyverse integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Loyverse
Sync Loyverse sales data to your accounting or marketing tools using Latenode. Automate inventory updates based on Loyverse transactions. Trigger custom workflows for customer loyalty programs. Latenode lets you connect Loyverse data to any app without code, adding powerful automation to your POS system.
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See how Latenode works
FAQ CloudTalk and Loyverse
How can I connect my CloudTalk account to Loyverse using Latenode?
To connect your CloudTalk account to Loyverse on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Loyverse accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Loyverse customer data after CloudTalk interactions?
Yes, you can! Latenode enables real-time data synchronization, ensuring customer profiles in Loyverse are always up-to-date based on CloudTalk interactions, improving customer service and loyalty programs.
What types of tasks can I perform by integrating CloudTalk with Loyverse?
Integrating CloudTalk with Loyverse allows you to perform various tasks, including:
- Create new Loyverse customers from CloudTalk call data.
- Update Loyverse customer notes with CloudTalk call summaries.
- Trigger CloudTalk SMS based on Loyverse purchase history.
- Log CloudTalk call durations as Loyverse customer activity.
- Send personalized offers via CloudTalk after Loyverse transactions.
Can I use JavaScript code within CloudTalk and Loyverse automations?
Yes! Latenode allows you to use JavaScript code for advanced logic and data transformations, extending the standard CloudTalk and Loyverse integration capabilities.
Are there any limitations to the CloudTalk and Loyverse integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization is subject to API rate limits of both apps.
- Complex data transformations may require custom JavaScript coding.
- Historical data migration is not directly supported and may require custom flows.