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Sync CloudTalk call data with Magento customer profiles to personalize support and target sales. Latenode's visual editor makes complex workflows simple, and affordable execution costs keep scaling budgets in check.
Connect CloudTalk and Magento in minutes with Latenode.
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Create a New Scenario to Connect CloudTalk and Magento
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Magento will be your first step. To do this, click "Choose an app," find CloudTalk or Magento, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Magento Node
Next, click the plus (+) icon on the CloudTalk node, select Magento from the list of available apps, and choose the action you need from the list of nodes within Magento.
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Magento
Authenticate Magento
Now, click the Magento node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Magento settings. Authentication allows you to use Magento through Latenode.
Configure the CloudTalk and Magento Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Magento Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Magento
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Magento, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Magento integration works as expected. Depending on your setup, data should flow between CloudTalk and Magento (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Magento + Slack: When a new call is received in CloudTalk, find the associated customer's order in Magento. Then, send a message to a Slack channel with the customer's information and order details.
CloudTalk + Magento + Zendesk: When a new call is received in CloudTalk, attempt to find the caller's associated order in Magento. If an order is found, create a Zendesk ticket with details of the call and the order information.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Magento
Automate Magento tasks in Latenode. Sync product data, track orders, manage customers across your systems without code. Connect Magento to CRMs, marketing tools, and accounting software to streamline e-commerce operations. Use AI to personalize offers and segment audiences. Latenode’s visual editor makes automation simple, scalable, and cost-effective.
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How can I connect my CloudTalk account to Magento using Latenode?
To connect your CloudTalk account to Magento on Latenode, follow these steps:
Can I automatically update Magento order status based on CloudTalk call outcomes?
Yes, you can! Latenode allows you to create a visual workflow that instantly updates Magento when a call is completed, ensuring your order data stays perfectly synchronized.
What types of tasks can I perform by integrating CloudTalk with Magento?
Integrating CloudTalk with Magento allows you to perform various tasks, including:
How can I trigger workflows based on specific CloudTalk call events?
Latenode lets you trigger workflows on various CloudTalk events, like call completion or missed calls, opening up possibilities for automated Magento updates and actions.
Are there any limitations to the CloudTalk and Magento integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: