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How to connect CloudTalk and Motion
Create a New Scenario to Connect CloudTalk and Motion
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Motion will be your first step. To do this, click "Choose an app," find CloudTalk or Motion, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Motion Node
Next, click the plus (+) icon on the CloudTalk node, select Motion from the list of available apps, and choose the action you need from the list of nodes within Motion.
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Authenticate Motion
Now, click the Motion node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Motion settings. Authentication allows you to use Motion through Latenode.
Configure the CloudTalk and Motion Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Motion Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Motion, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Motion integration works as expected. Depending on your setup, data should flow between CloudTalk and Motion (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Motion
CloudTalk + Motion + Slack: When a new call is missed in CloudTalk, a task is created in Motion to follow up. A message is then sent to a Slack channel notifying the team about the missed call and the newly created task.
Motion + CloudTalk + Google Calendar: When a task is created in Motion, a corresponding activity is created in CloudTalk and an event is created in Google Calendar reflecting the scheduled call.
CloudTalk and Motion integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Motion
Use Motion in Latenode to auto-schedule tasks and projects based on real-time data. Trigger Motion updates from other apps, or update other tools when Motion tasks change. Connect it to your CRM or calendar, and automate team workflows. The low-code editor simplifies customization, ensuring tasks are prioritized and deadlines are met across all platforms.
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See how Latenode works
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FAQ CloudTalk and Motion
How can I connect my CloudTalk account to Motion using Latenode?
To connect your CloudTalk account to Motion on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Motion accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Motion tasks when a CloudTalk call ends?
Yes, you can! Latenode lets you build custom workflows triggered by CloudTalk call events to update Motion tasks, ensuring accurate project timelines.
What types of tasks can I perform by integrating CloudTalk with Motion?
Integrating CloudTalk with Motion allows you to perform various tasks, including:
- Create a Motion task when a new CloudTalk call is received.
- Log CloudTalk call duration as time spent on a Motion task.
- Update Motion task status based on CloudTalk call outcome.
- Send SMS via CloudTalk when a Motion task becomes overdue.
- Create CloudTalk contact from new Motion project stakeholders.
How does Latenode handle CloudTalk API rate limits efficiently?
Latenode includes built-in rate limiting and error handling, ensuring reliable CloudTalk data synchronization without exceeding API limits.
Are there any limitations to the CloudTalk and Motion integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data synchronization may require custom implementation.
- Complex conditional logic may require JavaScript coding.
- Real-time updates depend on the CloudTalk and Motion API availability.
