CloudTalk and Shippo Integration

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Connect CloudTalk to Shippo to automate order fulfillment after phone sales. Latenode's visual editor simplifies complex routing. Affordably scale your customer service automation with usage-based pricing.

Swap Apps

CloudTalk

Shippo

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Shippo

Create a New Scenario to Connect CloudTalk and Shippo

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Shippo will be your first step. To do this, click "Choose an app," find CloudTalk or Shippo, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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#1 CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Shippo Node

Next, click the plus (+) icon on the CloudTalk node, select Shippo from the list of available apps, and choose the action you need from the list of nodes within Shippo.

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CloudTalk

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Shippo

Authenticate Shippo

Now, click the Shippo node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Shippo settings. Authentication allows you to use Shippo through Latenode.

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CloudTalk

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Shippo

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Connection *

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Connect Shippo

Sign In

Run node once

Configure the CloudTalk and Shippo Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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CloudTalk

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Shippo

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Connect Shippo

Shippo Oauth 2.0

#66e212yt846363de89f97d54
Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the CloudTalk and Shippo Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Shippo

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Trigger on Webhook

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CloudTalk

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring CloudTalk, Shippo, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Shippo integration works as expected. Depending on your setup, data should flow between CloudTalk and Shippo (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Shippo

CloudTalk + Shippo + Slack: When a new call is received in CloudTalk, find the customer's order in Shippo. If the order is found, send a message to a specified Slack channel with the order details.

CloudTalk + Shippo + Zendesk: When a new call is received in CloudTalk, check if the customer is calling about a shipping issue based on the call details. If so, find the customer's order in Shippo. If the order is found, create a new Zendesk ticket with details about the call and the order.

CloudTalk and Shippo integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Shippo

Connect Shippo to Latenode and automate shipping tasks. Create workflows that trigger label generation or shipment tracking updates based on order events. Combine Shippo with other apps to streamline fulfillment, inventory, and customer notifications, all visually and without code, scaling affordably.

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FAQ CloudTalk and Shippo

How can I connect my CloudTalk account to Shippo using Latenode?

To connect your CloudTalk account to Shippo on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Shippo accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate shipment creation after a CloudTalk call?

Yes, you can! Latenode's visual editor allows you to trigger Shippo shipment creation directly from CloudTalk call events. This saves time and reduces manual data entry, streamlining your order fulfillment.

What types of tasks can I perform by integrating CloudTalk with Shippo?

Integrating CloudTalk with Shippo allows you to perform various tasks, including:

  • Create Shippo shipments automatically from new CloudTalk voicemails.
  • Update CloudTalk contacts with Shippo tracking information.
  • Send SMS updates via CloudTalk when shipment status changes in Shippo.
  • Log shipment details in a spreadsheet after a related CloudTalk interaction.
  • Trigger CloudTalk calls when Shippo flags potential delivery issues.

Can I customize data mapping between CloudTalk and Shippo?

Yes! Latenode allows advanced data transformations via JavaScript and AI, ensuring perfect data mapping between CloudTalk and Shippo fields.

Are there any limitations to the CloudTalk and Shippo integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • The number of operations depends on your Latenode plan.
  • Real-time data synchronization relies on the APIs of both services.

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