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Automatically trigger Simplesat surveys after CloudTalk calls to measure agent performance and customer satisfaction. Use Latenode's visual editor to customize logic, scale affordably, and fine-tune feedback loops based on call data.
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In the workspace, click the βCreate New Scenarioβ button.

Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Simplesat will be your first step. To do this, click "Choose an app," find CloudTalk or Simplesat, and select the appropriate trigger to start the scenario.

Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the CloudTalk node, select Simplesat from the list of available apps, and choose the action you need from the list of nodes within Simplesat.

CloudTalk
β
Simplesat
Now, click the Simplesat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Simplesat settings. Authentication allows you to use Simplesat through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Simplesat
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
After configuring CloudTalk, Simplesat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking βRun onceβ and triggering an event to check if the CloudTalk and Simplesat integration works as expected. Depending on your setup, data should flow between CloudTalk and Simplesat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Simplesat + Slack: When a new call is completed in CloudTalk and a subsequent Simplesat answer is received, if the answer is negative (based on custom logic), a notification is sent to a Slack channel.
Simplesat + CloudTalk + Zendesk: When a new Simplesat answer is received and is determined to be very negative, the system checks for a corresponding CloudTalk activity. If a relevant CloudTalk activity is found, a new Zendesk ticket is created.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
Related categories
How can I connect my CloudTalk account to Simplesat using Latenode?
To connect your CloudTalk account to Simplesat on Latenode, follow these steps:
Can I trigger surveys after a completed CloudTalk call?
Yes, you can! Use Latenode to automatically send Simplesat surveys after CloudTalk calls. This ensures you capture immediate customer feedback, improving support quality and identifying trends.
What types of tasks can I perform by integrating CloudTalk with Simplesat?
Integrating CloudTalk with Simplesat allows you to perform various tasks, including:
How do I handle failed CloudTalk call data in Latenode?
Latenode allows you to implement error handling to manage failed call data, ensuring data integrity with retry logic and alerts.
Are there any limitations to the CloudTalk and Simplesat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: