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Automatically log CloudTalk call details into Smartsheet for performance tracking. Latenode's visual editor simplifies complex workflows, while affordable execution-based pricing ensures scalability as call volumes grow.
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In the workspace, click the βCreate New Scenarioβ button.

Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Smartsheet will be your first step. To do this, click "Choose an app," find CloudTalk or Smartsheet, and select the appropriate trigger to start the scenario.

Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the CloudTalk node, select Smartsheet from the list of available apps, and choose the action you need from the list of nodes within Smartsheet.

CloudTalk
β
Smartsheet
Now, click the Smartsheet node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Smartsheet settings. Authentication allows you to use Smartsheet through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Smartsheet
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
After configuring CloudTalk, Smartsheet, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking βRun onceβ and triggering an event to check if the CloudTalk and Smartsheet integration works as expected. Depending on your setup, data should flow between CloudTalk and Smartsheet (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Smartsheet + Slack: When a new call is registered as missed in CloudTalk, a new row is added to a Smartsheet log with the call details. A Slack message is sent to the manager to notify them about the missed call, including a link to the Smartsheet log for review.
Smartsheet + CloudTalk + Google Sheets: When a row is updated in Smartsheet, the automation triggers an outbound call via CloudTalk using the phone number in the updated row. The call details and results from CloudTalk are then logged in Google Sheets.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Smartsheet
Use Smartsheet in Latenode to automate project tracking and data collection. Update sheets from any trigger, like form submissions or database changes. Automate reporting by sending data to other apps and skip manual updates. Low-code tools and JS nodes add custom logic for advanced workflow control.
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How can I connect my CloudTalk account to Smartsheet using Latenode?
To connect your CloudTalk account to Smartsheet on Latenode, follow these steps:
Can I automatically update Smartsheet with new CloudTalk call data?
Yes, you can! Latenode's visual editor makes it simple to automatically log call details in Smartsheet, enhancing reporting and tracking without manual data entry.
What types of tasks can I perform by integrating CloudTalk with Smartsheet?
Integrating CloudTalk with Smartsheet allows you to perform various tasks, including:
How can I use JavaScript with CloudTalk on Latenode?
Latenode allows you to use JavaScript code blocks to manipulate CloudTalk data, adding sophisticated logic beyond simple no-code workflows.
Are there any limitations to the CloudTalk and Smartsheet integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: