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How to connect CloudTalk and Soax
Create a New Scenario to Connect CloudTalk and Soax
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Soax will be your first step. To do this, click "Choose an app," find CloudTalk or Soax, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Soax Node
Next, click the plus (+) icon on the CloudTalk node, select Soax from the list of available apps, and choose the action you need from the list of nodes within Soax.
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Authenticate Soax
Now, click the Soax node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Soax settings. Authentication allows you to use Soax through Latenode.
Configure the CloudTalk and Soax Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Soax Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Soax, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Soax integration works as expected. Depending on your setup, data should flow between CloudTalk and Soax (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Soax
CloudTalk + Soax + Slack: When a new call is received in CloudTalk, the workflow checks if the call originated from a Soax IP address. If it does, a notification is sent to a designated Slack channel.
CloudTalk + Soax + Zendesk: When a new call from CloudTalk is missed, the workflow checks if the call originated from a Soax IP address using Soax. If it does, a Zendesk ticket is created for follow-up.
CloudTalk and Soax integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Soax
Use Soax proxies in Latenode for reliable data extraction and automation that avoids blocks. Integrate Soax into your Latenode workflows to scrape websites, automate social media tasks, or monitor pricing changes without IP restrictions. Scale your data gathering processes using Latenode's visual editor and scheduling tools for consistent, error-free performance.
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See how Latenode works
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FAQ CloudTalk and Soax
How can I connect my CloudTalk account to Soax using Latenode?
To connect your CloudTalk account to Soax on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Soax accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Soax proxies based on CloudTalk call data?
Yes, you can! Latenode's flexible workflow builder lets you trigger Soax proxy updates based on call events in CloudTalk, ensuring optimal performance and security with automated proxy rotation.
What types of tasks can I perform by integrating CloudTalk with Soax?
Integrating CloudTalk with Soax allows you to perform various tasks, including:
- Automatically rotating Soax proxies after a specified number of CloudTalk calls.
- Updating Soax proxy geolocation based on CloudTalk caller ID information.
- Logging CloudTalk call details and associated Soax proxy data to a database.
- Triggering Soax proxy changes based on CloudTalk agent performance metrics.
- Dynamically adjusting Soax proxy settings based on CloudTalk call volume.
What CloudTalk data can I access within Latenode workflows?
You can access a wide range of CloudTalk data, including call duration, agent ID, call outcome, caller ID, and queue information, to enrich your automation flows.
Are there any limitations to the CloudTalk and Soax integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization is subject to CloudTalk and Soax API rate limits.
- Complex data transformations may require custom JavaScript code.
- Initial setup requires valid API keys and knowledge of both platforms.
