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How to connect CloudTalk and Telegram
Create a New Scenario to Connect CloudTalk and Telegram
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Telegram will be your first step. To do this, click "Choose an app," find CloudTalk or Telegram, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Telegram Node
Next, click the plus (+) icon on the CloudTalk node, select Telegram from the list of available apps, and choose the action you need from the list of nodes within Telegram.
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Authenticate Telegram
Now, click the Telegram node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Telegram settings. Authentication allows you to use Telegram through Latenode.
Configure the CloudTalk and Telegram Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Telegram Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Telegram, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Telegram integration works as expected. Depending on your setup, data should flow between CloudTalk and Telegram (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Telegram
CloudTalk + Google Sheets + Telegram: When a new call is registered in CloudTalk, its details are logged into a Google Sheets spreadsheet. A summary of the call is then sent to a Telegram group to keep the team informed.
Telegram + Zendesk + CloudTalk: When a new message is received in a Telegram channel, a new Zendesk ticket is created. Subsequently, a CloudTalk call is initiated to address the customer's issue promptly.
CloudTalk and Telegram integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Telegram
Use Telegram in Latenode to automate alerts, gather user feedback, or control processes via chat commands. Integrate it with your databases, CRMs, or AI models for instant notifications or data collection. Build custom Telegram bots in a visual editor to streamline workflows and reduce manual tasks.
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See how Latenode works
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FAQ CloudTalk and Telegram
How can I connect my CloudTalk account to Telegram using Latenode?
To connect your CloudTalk account to Telegram on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Telegram accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I forward missed CloudTalk calls to Telegram?
Yes, with Latenode you can automatically forward missed CloudTalk calls directly to a Telegram chat. This ensures prompt responses & improved customer satisfaction even outside business hours.
What types of tasks can I perform by integrating CloudTalk with Telegram?
Integrating CloudTalk with Telegram allows you to perform various tasks, including:
- Send Telegram notifications for new CloudTalk call recordings.
- Create Telegram alerts for high call volumes in CloudTalk.
- Forward CloudTalk SMS messages to a dedicated Telegram channel.
- Post CloudTalk customer feedback surveys into Telegram groups.
- Trigger CloudTalk calls based on Telegram bot commands.
Can I use Javascript to manipulate CloudTalk data in Latenode?
Yes, Latenode allows you to use Javascript to transform CloudTalk data. This gives you maximum control over your automation workflows.
Are there any limitations to the CloudTalk and Telegram integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- File size limits apply when sending attachments through Telegram.
- Rate limits imposed by the CloudTalk and Telegram APIs may affect performance.
- Advanced CloudTalk features might require custom JavaScript coding.
