.svg){kind=icon}
How to connect CloudTalk and Twist
Create a New Scenario to Connect CloudTalk and Twist
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Twist will be your first step. To do this, click "Choose an app," find CloudTalk or Twist, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
+
1
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Twist Node
Next, click the plus (+) icon on the CloudTalk node, select Twist from the list of available apps, and choose the action you need from the list of nodes within Twist.
1
CloudTalk
⚙
+
2
Twist
Authenticate Twist
Now, click the Twist node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Twist settings. Authentication allows you to use Twist through Latenode.
Configure the CloudTalk and Twist Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Twist Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Twist
1
Trigger on Webhook
⚙
2
CloudTalk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Twist, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Twist integration works as expected. Depending on your setup, data should flow between CloudTalk and Twist (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Twist
CloudTalk + Google Sheets + Twist: When a new call is received in CloudTalk, the call details are logged in a Google Sheet. A summary of the call is then posted to a designated Twist channel for team awareness.
Twist + Jira + CloudTalk: When a new message is posted in a specific Twist conversation, a high-priority Jira issue is created. Subsequently, a CloudTalk call is initiated to the on-call engineer to address the critical issue.
CloudTalk and Twist integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
About Twist
Use Twist in Latenode to centralize team communication data. Automatically archive messages, analyze sentiment, or trigger actions based on channel activity. Integrate Twist threads with other apps for reporting or task management. Automate insights and routing without manual work.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ CloudTalk and Twist
How can I connect my CloudTalk account to Twist using Latenode?
To connect your CloudTalk account to Twist on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Twist accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Twist threads from missed CloudTalk calls?
Yes, you can! Latenode’s visual editor makes it easy to automatically create Twist threads for each missed CloudTalk call, ensuring quick team follow-up and improved response times.
What types of tasks can I perform by integrating CloudTalk with Twist?
Integrating CloudTalk with Twist allows you to perform various tasks, including:
- Post new CloudTalk voicemails to specific Twist channels.
- Send Twist messages for high-priority CloudTalk support tickets.
- Update Twist threads when CloudTalk call statuses are updated.
- Create daily summaries of CloudTalk activity in a Twist channel.
- Trigger CloudTalk calls based on messages in Twist channels.
What CloudTalk data is accessible within Latenode workflows?
Latenode provides access to call logs, agent statuses, voicemail transcripts, and other CloudTalk data, enabling powerful automation and reporting.
Are there any limitations to the CloudTalk and Twist integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex CloudTalk reporting requires custom JavaScript code.
- Real-time Twist updates depend on Twist API rate limits.
- Initial setup requires familiarity with CloudTalk and Twist APIs.
