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How to connect CloudTalk and Vapi
Create a New Scenario to Connect CloudTalk and Vapi
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Vapi will be your first step. To do this, click "Choose an app," find CloudTalk or Vapi, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vapi Node
Next, click the plus (+) icon on the CloudTalk node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.
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Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the CloudTalk and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Vapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Vapi integration works as expected. Depending on your setup, data should flow between CloudTalk and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Vapi
CloudTalk + Vapi + Pipedrive: When a new call is registered in CloudTalk, the call is analyzed by Vapi. If sentiment analysis flags key conversation points, the call details and sentiment analysis results are logged as a note in Pipedrive associated with the contact or deal.
Vapi + CloudTalk + Google Sheets: After a call is processed in Vapi and the transcript is available, the workflow checks for action items. If action items are identified, a new row is created in Google Sheets containing the action items, the CloudTalk agent's information, and a link to the call transcript.
CloudTalk and Vapi integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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FAQ CloudTalk and Vapi
How can I connect my CloudTalk account to Vapi using Latenode?
To connect your CloudTalk account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically transcribe CloudTalk voicemails using Vapi?
Yes, you can! Latenode simplifies this by offering visual automation. Transcribe voicemails and store them automatically, improving response times with quick access to essential data.
What types of tasks can I perform by integrating CloudTalk with Vapi?
Integrating CloudTalk with Vapi allows you to perform various tasks, including:
- Automatically transcribe call recordings for quality analysis.
- Trigger SMS messages via Vapi based on CloudTalk call outcomes.
- Update customer profiles in a CRM with call transcription data.
- Analyze call sentiment using Vapi's AI and tag conversations.
- Create follow-up tasks based on transcribed call summaries.
How do I handle large call volume data from CloudTalk?
Latenode can efficiently process large volumes. Use the platform's scalable infrastructure and data processing tools to manage CloudTalk data effectively.
Are there any limitations to the CloudTalk and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time transcription accuracy depends on Vapi's service quality.
- Complex workflows may require JavaScript for custom logic.
- Initial setup requires understanding of both CloudTalk and Vapi APIs.
