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How to connect CloudTalk and VideoAsk
Create a New Scenario to Connect CloudTalk and VideoAsk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or VideoAsk will be your first step. To do this, click "Choose an app," find CloudTalk or VideoAsk, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the VideoAsk Node
Next, click the plus (+) icon on the CloudTalk node, select VideoAsk from the list of available apps, and choose the action you need from the list of nodes within VideoAsk.
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Authenticate VideoAsk
Now, click the VideoAsk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your VideoAsk settings. Authentication allows you to use VideoAsk through Latenode.
Configure the CloudTalk and VideoAsk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and VideoAsk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, VideoAsk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and VideoAsk integration works as expected. Depending on your setup, data should flow between CloudTalk and VideoAsk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and VideoAsk
VideoAsk + CloudTalk + Slack: When a customer submits a VideoAsk reply, the flow checks for negative feedback. If the feedback is negative, a notification is sent to a designated Slack channel to alert the team.
VideoAsk + CloudTalk + HubSpot: When a new reply is received in VideoAsk, the automation creates or updates a contact in HubSpot. It then creates a call engagement in HubSpot and initiates sending an SMS message via CloudTalk.
CloudTalk and VideoAsk integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About VideoAsk
Embed VideoAsk into Latenode workflows to automate personalized communication based on user responses. Trigger actions based on answers, update databases, or send tailored follow-ups. Connect human interaction with back-end systems for more engaging and automated processes, all without complex coding, thanks to Latenode's visual interface.
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FAQ CloudTalk and VideoAsk
How can I connect my CloudTalk account to VideoAsk using Latenode?
To connect your CloudTalk account to VideoAsk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and VideoAsk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create VideoAsk responses based on CloudTalk call outcomes?
Yes, with Latenode you can trigger personalized VideoAsk follow-ups based on CloudTalk call results. Use AI to dynamically create each response, improving customer engagement!
What types of tasks can I perform by integrating CloudTalk with VideoAsk?
Integrating CloudTalk with VideoAsk allows you to perform various tasks, including:
- Create a new VideoAsk contact when a new caller is identified in CloudTalk.
- Send a personalized VideoAsk message after a CloudTalk call is completed.
- Update a contact's information in VideoAsk after each CloudTalk interaction.
- Trigger a specific VideoAsk flow based on CloudTalk call tags or outcomes.
- Analyze call sentiment in CloudTalk and send targeted VideoAsk follow-ups.
How do I handle errors when integrating CloudTalk and VideoAsk?
Latenode provides detailed error logs and debugging tools, allowing you to quickly identify and resolve any integration issues.
Are there any limitations to the CloudTalk and VideoAsk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits from CloudTalk and VideoAsk apply.
- Real-time data sync depends on API availability.
