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How to connect CloudTalk and Webhook
Create a New Scenario to Connect CloudTalk and Webhook
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Webhook will be your first step. To do this, click "Choose an app," find CloudTalk or Webhook, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Webhook Node
Next, click the plus (+) icon on the CloudTalk node, select Webhook from the list of available apps, and choose the action you need from the list of nodes within Webhook.
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Authenticate Webhook
Now, click the Webhook node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Webhook settings. Authentication allows you to use Webhook through Latenode.
Configure the CloudTalk and Webhook Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Webhook Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Webhook, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Webhook integration works as expected. Depending on your setup, data should flow between CloudTalk and Webhook (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Webhook
CloudTalk + Webhook + Google Sheets: When a new call is registered in CloudTalk, trigger a Webhook to send call data. This data is then used to add a new row in a Google Sheet for reporting purposes.
CloudTalk + Webhook + Slack: When a new call is completed in CloudTalk, trigger a Webhook to send call summary data. This data is then used to send a message to a designated Slack channel for team review and awareness.
CloudTalk and Webhook integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Webhook
Use Webhook in Latenode to connect real-time events to automated workflows. Receive updates from any app, trigger instant actions, and route data without polling. Unlike other platforms, Latenode lets you filter, transform, and integrate this data with AI or custom code, all within a scalable, pay-as-you-go environment.
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See how Latenode works
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FAQ CloudTalk and Webhook
How can I connect my CloudTalk account to Webhook using Latenode?
To connect your CloudTalk account to Webhook on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Webhook accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I log missed CloudTalk calls in Webhook for analysis?
Yes, with Latenode, automatically log missed CloudTalk calls to Webhook, adding data transformation or enrichment using JavaScript and AI blocks for deeper insights into call patterns.
What types of tasks can I perform by integrating CloudTalk with Webhook?
Integrating CloudTalk with Webhook allows you to perform various tasks, including:
- Triggering Webhook events on new CloudTalk calls.
- Sending CloudTalk call data to a specified Webhook URL.
- Creating custom reports in Webhook based on CloudTalk data.
- Updating a CRM via Webhook with CloudTalk call details.
- Notifying team channels via Webhook on critical CloudTalk events.
Can I use advanced data transformations with CloudTalk in Latenode?
Yes, Latenode's JavaScript blocks allow complex data transformations on CloudTalk data before sending it to Webhook, enhancing your workflow's flexibility.
Are there any limitations to the CloudTalk and Webhook integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on the CloudTalk API's polling interval.
- Complex data transformations might require advanced JavaScript knowledge.
- Rate limits on either CloudTalk or Webhook accounts can affect workflow performance.
