How to connect CloudTalk and WooCommerce
Create a New Scenario to Connect CloudTalk and WooCommerce
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or WooCommerce will be your first step. To do this, click "Choose an app," find CloudTalk or WooCommerce, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WooCommerce Node
Next, click the plus (+) icon on the CloudTalk node, select WooCommerce from the list of available apps, and choose the action you need from the list of nodes within WooCommerce.

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Authenticate WooCommerce
Now, click the WooCommerce node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WooCommerce settings. Authentication allows you to use WooCommerce through Latenode.
Configure the CloudTalk and WooCommerce Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and WooCommerce Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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WooCommerce
Trigger on Webhook
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, WooCommerce, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and WooCommerce integration works as expected. Depending on your setup, data should flow between CloudTalk and WooCommerce (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and WooCommerce
CloudTalk + WooCommerce + Slack: When a new call is received in CloudTalk, the flow searches for a corresponding order in WooCommerce using the customer's phone number. If an order is found, a message is sent to a designated Slack channel with the order details and customer information.
CloudTalk + WooCommerce + Google Sheets: When a new call is received in CloudTalk, the flow searches for a corresponding order in WooCommerce using the customer's phone number. If an order is found, details about the call, the customer, and the order are added as a new row in a Google Sheet for analysis.
CloudTalk and WooCommerce integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About WooCommerce
Automate WooCommerce tasks inside Latenode. Sync orders, manage inventory, or trigger customer actions without code. Connect WooCommerce data to other apps, like CRMs or email platforms. Use Latenode's visual editor and built-in tools to scale your e-commerce automation beyond basic plugins. Customize further with JavaScript when needed.
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See how Latenode works
FAQ CloudTalk and WooCommerce
How can I connect my CloudTalk account to WooCommerce using Latenode?
To connect your CloudTalk account to WooCommerce on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and WooCommerce accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update order status in CloudTalk from WooCommerce?
Yes, you can! Latenode’s visual editor makes it easy to sync WooCommerce order statuses to CloudTalk, keeping your agents informed and improving customer communication.
What types of tasks can I perform by integrating CloudTalk with WooCommerce?
Integrating CloudTalk with WooCommerce allows you to perform various tasks, including:
- Create a new CloudTalk contact when a new WooCommerce order is placed.
- Send SMS updates via CloudTalk for WooCommerce order status changes.
- Log CloudTalk call details as notes on the corresponding WooCommerce order.
- Trigger a CloudTalk call to a customer after a WooCommerce purchase.
- Update WooCommerce customer details based on information from CloudTalk interactions.
Can I use JavaScript code to customize my CloudTalk automation?
Yes! Latenode allows you to use JavaScript to create highly customized CloudTalk and WooCommerce automations for specific needs.
Are there any limitations to the CloudTalk and WooCommerce integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time data sync depends on the API request limits of both platforms.
- Historical data migration requires manual setup due to API constraints.