How to connect Creatomate and LiveChat
Create a New Scenario to Connect Creatomate and LiveChat
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Creatomate, triggered by another scenario, or executed manually (for testing purposes). In most cases, Creatomate or LiveChat will be your first step. To do this, click "Choose an app," find Creatomate or LiveChat, and select the appropriate trigger to start the scenario.

Add the Creatomate Node
Select the Creatomate node from the app selection panel on the right.

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Configure the Creatomate
Click on the Creatomate node to configure it. You can modify the Creatomate URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Creatomate node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Creatomate and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Creatomate and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Creatomate, LiveChat, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Creatomate and LiveChat integration works as expected. Depending on your setup, data should flow between Creatomate and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Creatomate and LiveChat
LiveChat + Creatomate + Google Sheets: When a chat is deactivated in LiveChat, check if the interaction was positive based on tags or other criteria. If positive, use Creatomate to render a video testimonial template, then add a row to Google Sheets with the testimonial details and metrics.
LiveChat + Creatomate + Mailchimp: When a chat is deactivated in LiveChat, use the transcript to create a personalized video summary using Creatomate. Then, send this video to the lead via a Mailchimp campaign.
Creatomate and LiveChat integration alternatives
About Creatomate
Automate video creation with Creatomate in Latenode. Generate personalized videos from data: product demos, social media content, or reports. Connect Creatomate to any data source and automate complex workflows with Latenode's visual editor, JavaScript support, and flexible API. Scale video production without manual effort.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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See how Latenode works
FAQ Creatomate and LiveChat
How can I connect my Creatomate account to LiveChat using Latenode?
To connect your Creatomate account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Creatomate and click on "Connect".
- Authenticate your Creatomate and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create videos from new LiveChat transcripts?
Yes, you can! Latenode lets you trigger Creatomate video creation from new LiveChat transcripts, instantly converting support interactions into engaging video content. Boost your marketing with automated video.
What types of tasks can I perform by integrating Creatomate with LiveChat?
Integrating Creatomate with LiveChat allows you to perform various tasks, including:
- Automatically generating personalized welcome videos for new LiveChat users.
- Creating video summaries of chat interactions for internal training purposes.
- Sending customized video tutorials to LiveChat users based on their queries.
- Generating marketing videos based on popular support questions in LiveChat.
- Automatically posting video announcements to LiveChat based on Creatomate templates.
Can I use JavaScript functions within my Creatomate + LiveChat automations?
Yes! Latenode allows you to incorporate custom JavaScript code for advanced transformations, calculations, and data manipulation between Creatomate and LiveChat.
Are there any limitations to the Creatomate and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex video editing within Creatomate may require higher processing times.
- LiveChat's API rate limits can affect the frequency of automated triggers.
- Real-time video updates in LiveChat may experience delays due to encoding.