How to connect Creatomate and Zoho Desk
Create a New Scenario to Connect Creatomate and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Creatomate, triggered by another scenario, or executed manually (for testing purposes). In most cases, Creatomate or Zoho Desk will be your first step. To do this, click "Choose an app," find Creatomate or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Creatomate Node
Select the Creatomate node from the app selection panel on the right.

Creatomate
Configure the Creatomate
Click on the Creatomate node to configure it. You can modify the Creatomate URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Creatomate node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

Creatomate
⚙
Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Creatomate and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Creatomate and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Zoho Desk
Trigger on Webhook
⚙
Creatomate
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring Creatomate, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Creatomate and Zoho Desk integration works as expected. Depending on your setup, data should flow between Creatomate and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Creatomate and Zoho Desk
Creatomate + Zoho Desk + Google Sheets: When a new render is completed in Creatomate, a ticket is created in Zoho Desk to log the request. The video render status, along with a link to the video, is then tracked in a Google Sheets spreadsheet.
Zoho Desk + Creatomate + Slack: When a new ticket is created in Zoho Desk, Creatomate renders a video using a pre-defined template based on the ticket details. The generated video is then shared in a designated Slack channel to notify the team.
Creatomate and Zoho Desk integration alternatives
About Creatomate
Automate video creation with Creatomate in Latenode. Generate personalized videos from data: product demos, social media content, or reports. Connect Creatomate to any data source and automate complex workflows with Latenode's visual editor, JavaScript support, and flexible API. Scale video production without manual effort.
Related categories
About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
Similar apps
Related categories
See how Latenode works
FAQ Creatomate and Zoho Desk
How can I connect my Creatomate account to Zoho Desk using Latenode?
To connect your Creatomate account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Creatomate and click on "Connect".
- Authenticate your Creatomate and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create personalized videos for new Zoho Desk tickets?
Yes, you can! Latenode’s visual editor makes this easy. Generate Creatomate videos dynamically based on ticket data, enhancing customer support and engagement. Scale effortlessly using Latenode's robust infrastructure.
What types of tasks can I perform by integrating Creatomate with Zoho Desk?
Integrating Creatomate with Zoho Desk allows you to perform various tasks, including:
- Generate personalized welcome videos for new Zoho Desk users.
- Create video summaries of resolved Zoho Desk tickets for reporting.
- Automatically update Creatomate video templates with Zoho Desk data.
- Send video tutorials via Zoho Desk based on customer inquiries.
- Trigger video creation when a ticket reaches a specific priority level.
Can I use JavaScript functions to manipulate data between Creatomate and Zoho Desk?
Yes! Latenode allows you to use JavaScript for advanced data manipulation and custom logic between Creatomate and Zoho Desk, providing unmatched flexibility.
Are there any limitations to the Creatomate and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex video editing within the workflow requires Creatomate proficiency.
- Rate limits of both Creatomate and Zoho Desk APIs apply.
- Custom fields in Zoho Desk might require specific data mapping configurations.