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How to connect Deepgram and CloudTalk
Create a New Scenario to Connect Deepgram and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or CloudTalk will be your first step. To do this, click "Choose an app," find Deepgram or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.
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Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Deepgram node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Deepgram and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Deepgram, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and CloudTalk integration works as expected. Depending on your setup, data should flow between Deepgram and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Deepgram and CloudTalk
CloudTalk + Deepgram + Salesforce: When a new call is recorded in CloudTalk, Deepgram transcribes the audio file from the URL. The transcription is then used to update lead information in Salesforce, searching for relevant keywords.
CloudTalk + Deepgram + Google Sheets: When a new call is recorded in CloudTalk, Deepgram transcribes the audio file. The call details and transcription are then stored in a Google Sheet for reporting purposes.
Deepgram and CloudTalk integration alternatives
About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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FAQ Deepgram and CloudTalk
How can I connect my Deepgram account to CloudTalk using Latenode?
To connect your Deepgram account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Deepgram and click on "Connect".
- Authenticate your Deepgram and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze call sentiment automatically?
Yes, you can! Latenode lets you use Deepgram to analyze CloudTalk call transcripts, automatically identifying customer sentiment and triggering follow-up actions. Improve customer satisfaction with instant insights!
What types of tasks can I perform by integrating Deepgram with CloudTalk?
Integrating Deepgram with CloudTalk allows you to perform various tasks, including:
- Transcribing CloudTalk voice calls into actionable text using Deepgram's API.
- Automatically tagging calls based on keywords found in Deepgram transcripts.
- Analyzing customer sentiment from call transcripts to improve service quality.
- Triggering alerts for specific keywords or phrases detected in calls.
- Storing call transcripts and sentiment data in a database for future analysis.
How accurate are Deepgram transcriptions in Latenode workflows?
Deepgram provides highly accurate transcriptions. Latenode lets you refine results with custom prompts, ensuring precise data extraction from calls.
Are there any limitations to the Deepgram and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time transcription may be subject to latency depending on network conditions.
- Deepgram transcription costs are separate and depend on your Deepgram usage.
- Complex workflow configurations might require JavaScript knowledge.
