How to connect Deepgram and Delighted
Create a New Scenario to Connect Deepgram and Delighted
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Delighted will be your first step. To do this, click "Choose an app," find Deepgram or Delighted, and select the appropriate trigger to start the scenario.

Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.


Deepgram

Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Deepgram node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.


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Delighted

Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Deepgram and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Deepgram
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Deepgram, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Delighted integration works as expected. Depending on your setup, data should flow between Deepgram and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Deepgram and Delighted
Deepgram + Delighted + Slack: When a new response is received in Delighted, check if the response is negative. If so, transcribe the associated call recording from Deepgram and send the transcript to a designated Slack channel to alert the support team.
Delighted + Deepgram + Zendesk: When a new negative survey response is received in Delighted, use Deepgram to transcribe a related call recording. Create a new Zendesk ticket with the survey response and the call transcript, tagging it for review.
Deepgram and Delighted integration alternatives

About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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FAQ Deepgram and Delighted
How can I connect my Deepgram account to Delighted using Latenode?
To connect your Deepgram account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Deepgram and click on "Connect".
- Authenticate your Deepgram and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze customer feedback from Deepgram in Delighted?
Yes, using Latenode, you can automatically analyze Deepgram transcriptions of customer calls to trigger Delighted surveys, ensuring you capture valuable feedback promptly.
What types of tasks can I perform by integrating Deepgram with Delighted?
Integrating Deepgram with Delighted allows you to perform various tasks, including:
- Transcribe customer service calls and analyze sentiment for survey targeting.
- Automatically send targeted Delighted surveys based on keywords spoken in calls.
- Categorize customer feedback based on Deepgram’s transcription insights.
- Trigger alerts in Delighted for urgent issues flagged by Deepgram analysis.
- Improve customer satisfaction by acting on insights derived from voice data.
How do I handle Deepgram transcription errors within Latenode workflows?
Latenode allows implementing custom logic with JavaScript to correct errors or fallback to manual review, ensuring high-quality data for Delighted.
Are there any limitations to the Deepgram and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large volumes of Deepgram data may require optimized workflow design for performance.
- Advanced sentiment analysis requires careful prompt engineering within Latenode AI blocks.
- Complex custom logic may necessitate JavaScript knowledge for optimal implementation.