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Automatically transcribe customer service calls from Magento using Deepgram. Latenode's visual editor simplifies adding custom JavaScript logic for sentiment analysis, improving agent training and customer satisfaction, all at a lower cost thanks to our execution-time pricing.
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Create a New Scenario to Connect Deepgram and Magento
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Magento will be your first step. To do this, click "Choose an app," find Deepgram or Magento, and select the appropriate trigger to start the scenario.
Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.
Deepgram
Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Magento Node
Next, click the plus (+) icon on the Deepgram node, select Magento from the list of available apps, and choose the action you need from the list of nodes within Magento.
Deepgram
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Magento
Authenticate Magento
Now, click the Magento node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Magento settings. Authentication allows you to use Magento through Latenode.
Configure the Deepgram and Magento Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Magento Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Magento
Trigger on Webhook
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Deepgram
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Deepgram, Magento, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Magento integration works as expected. Depending on your setup, data should flow between Deepgram and Magento (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Deepgram + Magento + Slack: Transcribe customer service calls using Deepgram to identify potential product issues. If keywords related to a specific product are found, create a sales order comment in Magento and notify the support team in Slack about the issue.
Deepgram + Google Sheets + Magento: Analyze product review audio using Deepgram to extract sentiment and keywords. Log the sentiment and keywords in Google Sheets. Then, use the data in Google Sheets to update product descriptions in Magento, ensuring they reflect customer feedback.
About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Magento
Automate Magento tasks in Latenode. Sync product data, track orders, manage customers across your systems without code. Connect Magento to CRMs, marketing tools, and accounting software to streamline e-commerce operations. Use AI to personalize offers and segment audiences. Latenode’s visual editor makes automation simple, scalable, and cost-effective.
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How can I connect my Deepgram account to Magento using Latenode?
To connect your Deepgram account to Magento on Latenode, follow these steps:
Can I transcribe customer service call recordings into Magento orders?
Yes, using Latenode! Automate audio transcription with Deepgram, then update Magento orders based on insights. Improve order accuracy and customer experience efficiently.
What types of tasks can I perform by integrating Deepgram with Magento?
Integrating Deepgram with Magento allows you to perform various tasks, including:
How does Latenode handle large audio files from Deepgram efficiently?
Latenode manages large audio files using scalable cloud infrastructure, ensuring fast transcription and data processing for your Magento workflows.
Are there any limitations to the Deepgram and Magento integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: