Deepgram and Moxie Integration

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Automatically analyze call center audio from Deepgram in Moxie to improve agent performance. Latenode’s visual editor and flexible JavaScript blocks allow for custom scoring algorithms and real-time feedback, all while scaling affordably.

Swap Apps

Deepgram

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Deepgram and Moxie

Create a New Scenario to Connect Deepgram and Moxie

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Moxie will be your first step. To do this, click "Choose an app," find Deepgram or Moxie, and select the appropriate trigger to start the scenario.

Add the Deepgram Node

Select the Deepgram node from the app selection panel on the right.

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Deepgram

Configure the Deepgram

Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Deepgram

Sign In

Run node once

Add the Moxie Node

Next, click the plus (+) icon on the Deepgram node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Deepgram

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Moxie

Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Deepgram

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Moxie

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Connect Moxie

Sign In

Run node once

Configure the Deepgram and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Moxie Oauth 2.0

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Select an action *

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Map

The action ID

Run node once

Set Up the Deepgram and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Deepgram, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Moxie integration works as expected. Depending on your setup, data should flow between Deepgram and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Deepgram and Moxie

Deepgram + Moxie + Slack: Transcribe customer service calls using Deepgram, analyze (via API call to a sentiment analysis service) for negative feedback based on the transcription, and alert managers in Slack via a direct message if negative sentiment is detected.

Moxie + Deepgram + Zendesk: Log Moxie chatbot conversations. If the conversation involves voice interaction, use Deepgram to transcribe the audio. Then, create a Zendesk ticket containing both the chat log and the voice transcription (if available).

Deepgram and Moxie integration alternatives

About Deepgram

Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

See how Latenode works

FAQ Deepgram and Moxie

How can I connect my Deepgram account to Moxie using Latenode?

To connect your Deepgram account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Deepgram and click on "Connect".
  • Authenticate your Deepgram and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I transcribe call center audio into actionable Moxie tasks?

Yes, you can! Latenode simplifies this by automating data flow from Deepgram to Moxie. Analyze transcripts and create immediate follow-up actions within Moxie, improving agent efficiency.

What types of tasks can I perform by integrating Deepgram with Moxie?

Integrating Deepgram with Moxie allows you to perform various tasks, including:

  • Automatically creating Moxie tickets from transcribed customer support calls.
  • Updating customer profiles in Moxie with insights from Deepgram transcriptions.
  • Triggering follow-up tasks in Moxie based on keywords detected by Deepgram.
  • Analyzing call sentiment via Deepgram and logging it into Moxie customer records.
  • Routing calls to specific agents in Moxie using real-time Deepgram analysis.

Can I use JavaScript to enhance Deepgram transcript processing?

Yes! Latenode allows you to use JavaScript code blocks to customize transcript processing before sending data to Moxie for advanced use cases.

Are there any limitations to the Deepgram and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time transcriptions may introduce slight delays in triggering Moxie actions.
  • Complex Deepgram configurations may require some familiarity with their API.
  • Moxie API rate limits can impact high-volume data processing workflows.

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