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How to connect Deepgram and Userback
Create a New Scenario to Connect Deepgram and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Userback will be your first step. To do this, click "Choose an app," find Deepgram or Userback, and select the appropriate trigger to start the scenario.
Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.
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Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Deepgram node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Deepgram and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Deepgram, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Userback integration works as expected. Depending on your setup, data should flow between Deepgram and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Deepgram and Userback
Deepgram + Userback + Slack: When Deepgram transcribes audio and detects negative sentiment, the automation creates feedback in Userback. Then, Slack sends a message to a designated channel to notify the team.
Userback + Deepgram + Zendesk: When users submit feedback with audio, Deepgram transcribes the audio file and creates a new ticket in Zendesk, attaching the transcription to the ticket.
Deepgram and Userback integration alternatives
About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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FAQ Deepgram and Userback
How can I connect my Deepgram account to Userback using Latenode?
To connect your Deepgram account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Deepgram and click on "Connect".
- Authenticate your Deepgram and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from Deepgram transcriptions?
Yes, you can! Latenode enables automated workflows. Generate Userback feedback tickets directly from Deepgram voice analysis — improving issue tracking and response times.
What types of tasks can I perform by integrating Deepgram with Userback?
Integrating Deepgram with Userback allows you to perform various tasks, including:
- Transcribing user voice feedback into text and sending it to Userback.
- Analyzing sentiment from Deepgram transcripts and tagging Userback tickets.
- Creating Userback tickets based on keywords identified in Deepgram transcripts.
- Automatically categorizing Userback feedback using Deepgram's AI insights.
- Triggering Userback notifications based on specific phrases in Deepgram transcripts.
How accurate is Deepgram's transcription within Latenode flows?
Deepgram's accuracy remains consistent within Latenode. Leverage its powerful speech-to-text engine in any automation, without compromising quality.
Are there any limitations to the Deepgram and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large audio files processed by Deepgram may impact workflow execution time.
- Custom Userback fields may require specific data formatting within Latenode.
- Real-time transcription via Deepgram is subject to API availability.
