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Automatically convert Delighted survey feedback into spoken audio using Acapela Cloud. Latenode's visual editor simplifies building custom workflows, while affordable execution costs make scaling sentiment analysis workflows easy.
Connect Delighted and Acapela Cloud in minutes with Latenode.
Create Delighted to Acapela Cloud workflow
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Create a New Scenario to Connect Delighted and Acapela Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Acapela Cloud will be your first step. To do this, click "Choose an app," find Delighted or Acapela Cloud, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Acapela Cloud Node
Next, click the plus (+) icon on the Delighted node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.
Delighted
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Acapela Cloud
Authenticate Acapela Cloud
Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.
Configure the Delighted and Acapela Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Acapela Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Acapela Cloud
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Acapela Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Acapela Cloud integration works as expected. Depending on your setup, data should flow between Delighted and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Acapela Cloud + Slack: When a new negative response is received in Delighted, Acapela Cloud generates an audio file from a pre-defined message template. Then, Slack sends a message to a designated channel, including a link to download the audio file, notifying the team about the negative feedback.
Delighted + Acapela Cloud + Gmail: When a new positive response is received in Delighted, Acapela Cloud generates an audio file thanking the customer using a pre-defined message template. This audio file is then sent to the customer via Gmail.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Acapela Cloud
Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.
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How can I connect my Delighted account to Acapela Cloud using Latenode?
To connect your Delighted account to Acapela Cloud on Latenode, follow these steps:
Can I announce survey results via automated voice messages?
Yes, you can! Latenode’s visual editor makes it easy to trigger Acapela Cloud announcements based on Delighted survey responses, closing the feedback loop and informing stakeholders instantly.
What types of tasks can I perform by integrating Delighted with Acapela Cloud?
Integrating Delighted with Acapela Cloud allows you to perform various tasks, including:
How do I ensure data privacy when connecting Delighted to Acapela Cloud?
Latenode uses secure data encryption and follows best practices, offering control over data mapping and access, to protect sensitive information during integration.
Are there any limitations to the Delighted and Acapela Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: