Delighted and Acapela Cloud Integration

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Automatically convert Delighted survey feedback into spoken audio using Acapela Cloud. Latenode's visual editor simplifies building custom workflows, while affordable execution costs make scaling sentiment analysis workflows easy.

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Delighted

Acapela Cloud

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Acapela Cloud

Create a New Scenario to Connect Delighted and Acapela Cloud

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Acapela Cloud will be your first step. To do this, click "Choose an app," find Delighted or Acapela Cloud, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Acapela Cloud Node

Next, click the plus (+) icon on the Delighted node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.

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Authenticate Acapela Cloud

Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.

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Configure the Delighted and Acapela Cloud Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Delighted and Acapela Cloud Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Acapela Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Acapela Cloud integration works as expected. Depending on your setup, data should flow between Delighted and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Acapela Cloud

Delighted + Acapela Cloud + Slack: When a new negative response is received in Delighted, Acapela Cloud generates an audio file from a pre-defined message template. Then, Slack sends a message to a designated channel, including a link to download the audio file, notifying the team about the negative feedback.

Delighted + Acapela Cloud + Gmail: When a new positive response is received in Delighted, Acapela Cloud generates an audio file thanking the customer using a pre-defined message template. This audio file is then sent to the customer via Gmail.

Delighted and Acapela Cloud integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Acapela Cloud

Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.

See how Latenode works

FAQ Delighted and Acapela Cloud

How can I connect my Delighted account to Acapela Cloud using Latenode?

To connect your Delighted account to Acapela Cloud on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Acapela Cloud accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I announce survey results via automated voice messages?

Yes, you can! Latenode’s visual editor makes it easy to trigger Acapela Cloud announcements based on Delighted survey responses, closing the feedback loop and informing stakeholders instantly.

What types of tasks can I perform by integrating Delighted with Acapela Cloud?

Integrating Delighted with Acapela Cloud allows you to perform various tasks, including:

  • Send personalized voice messages based on survey scores.
  • Automate follow-up calls after negative feedback in Delighted.
  • Create voice-based customer testimonials from positive surveys.
  • Trigger internal alerts via voice if a critical score is received.
  • Generate summary reports of customer sentiment using AI and voice.

How do I ensure data privacy when connecting Delighted to Acapela Cloud?

Latenode uses secure data encryption and follows best practices, offering control over data mapping and access, to protect sensitive information during integration.

Are there any limitations to the Delighted and Acapela Cloud integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Acapela Cloud's voice credit consumption depends on message length.
  • Custom voice options may require advanced Acapela Cloud configuration.
  • Delighted's API rate limits may impact high-volume workflows.

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