Delighted and Acuity Scheduling Integration

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Automatically trigger targeted Delighted surveys based on Acuity Scheduling appointments and use Latenode's visual editor to tailor feedback loops. Easily customize follow-ups and leverage JavaScript for unique data transformations, all while scaling affordably.

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Delighted

Acuity Scheduling

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Acuity Scheduling

Create a New Scenario to Connect Delighted and Acuity Scheduling

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Acuity Scheduling will be your first step. To do this, click "Choose an app," find Delighted or Acuity Scheduling, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Acuity Scheduling Node

Next, click the plus (+) icon on the Delighted node, select Acuity Scheduling from the list of available apps, and choose the action you need from the list of nodes within Acuity Scheduling.

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Authenticate Acuity Scheduling

Now, click the Acuity Scheduling node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acuity Scheduling settings. Authentication allows you to use Acuity Scheduling through Latenode.

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Run node once

Configure the Delighted and Acuity Scheduling Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Delighted and Acuity Scheduling Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Acuity Scheduling, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Acuity Scheduling integration works as expected. Depending on your setup, data should flow between Delighted and Acuity Scheduling (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Acuity Scheduling

Delighted + Acuity Scheduling + Slack: When a new response is received in Delighted indicating a very low satisfaction score, the automation finds the corresponding appointment in Acuity Scheduling using client information and sends a Slack message to a designated channel to alert the team.

Acuity Scheduling + Delighted + Google Sheets: When a new appointment is booked in Acuity Scheduling, the automation captures the appointment details and, after the appointment, sends a survey via Delighted. The appointment details and survey results are then logged in a Google Sheet for analysis.

Delighted and Acuity Scheduling integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Acuity Scheduling

Automate appointment scheduling with Acuity inside Latenode. Sync appointments to calendars, send reminders, and update CRMs automatically. Ditch manual data entry and build custom workflows using Latenode’s visual editor and API-first design. Scale your scheduling processes without code or per-step pricing limits.

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FAQ Delighted and Acuity Scheduling

How can I connect my Delighted account to Acuity Scheduling using Latenode?

To connect your Delighted account to Acuity Scheduling on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Acuity Scheduling accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys after appointments using this integration?

Yes, you can! Use Latenode to automatically trigger Delighted surveys after Acuity Scheduling appointments. This provides immediate feedback on customer experience and service quality.

What types of tasks can I perform by integrating Delighted with Acuity Scheduling?

Integrating Delighted with Acuity Scheduling allows you to perform various tasks, including:

  • Automatically send customer satisfaction surveys after appointments.
  • Analyze survey responses to identify areas for service improvement.
  • Update customer records in Acuity Scheduling based on survey feedback.
  • Personalize follow-up communications based on survey results.
  • Trigger internal notifications for negative feedback to address issues promptly.

Can I filter survey sends based on appointment type in Delighted?

Yes, with Latenode, you can filter Delighted surveys by Acuity Scheduling appointment type. This ensures targeted and relevant feedback collection for each service.

Are there any limitations to the Delighted and Acuity Scheduling integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic may require JavaScript for advanced customization.
  • Survey response rates depend on survey design and recipient engagement.
  • Real-time sync is subject to API rate limits of both Delighted and Acuity Scheduling.

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