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How to connect Delighted and AI Agent
Create a New Scenario to Connect Delighted and AI Agent
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or AI Agent will be your first step. To do this, click "Choose an app," find Delighted or AI Agent, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI Agent Node
Next, click the plus (+) icon on the Delighted node, select AI Agent from the list of available apps, and choose the action you need from the list of nodes within AI Agent.
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Authenticate AI Agent
Now, click the AI Agent node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI Agent settings. Authentication allows you to use AI Agent through Latenode.
Configure the Delighted and AI Agent Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and AI Agent Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, AI Agent, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and AI Agent integration works as expected. Depending on your setup, data should flow between Delighted and AI Agent (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and AI Agent
Delighted + AI Agent + Slack: When a new response is received in Delighted, it's analyzed by the AI Agent. If the AI detects a negative sentiment needing action, a message is sent to a designated Slack channel.
Delighted + AI Agent + Zendesk: When a new response arrives in Delighted, the AI Agent summarizes the feedback and creates a support ticket in Zendesk.
Delighted and AI Agent integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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See how Latenode works
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FAQ Delighted and AI Agent
How can I connect my Delighted account to AI Agent using Latenode?
To connect your Delighted account to AI Agent on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and AI Agent accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze survey responses with AI?
Yes! With Latenode, use AI Agent to instantly analyze Delighted survey feedback, identify trends, and generate actionable insights, all without coding. Improve customer satisfaction faster.
What types of tasks can I perform by integrating Delighted with AI Agent?
Integrating Delighted with AI Agent allows you to perform various tasks, including:
- Automatically summarize Delighted survey responses using AI.
- Categorize feedback into positive, negative, or neutral sentiments.
- Trigger personalized follow-up actions based on survey results.
- Identify key themes and topics emerging from customer feedback.
- Route critical feedback to support teams for immediate attention.
Can I automatically tag feedback using AI on Latenode?
Yes, automatically tag Delighted feedback using AI Agent within Latenode. This helps categorize insights quickly and efficiently without manual effort.
Are there any limitations to the Delighted and AI Agent integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- AI Agent analysis depends on the quality of the survey responses.
- Rate limits apply based on your Delighted and AI Agent plans.
- Custom AI models require additional setup and may incur costs.
