Delighted and Atera Integration

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Automatically create Atera tickets from negative Delighted survey responses for immediate follow-up. Latenode’s visual editor makes it easy to customize triggers and response routing with JavaScript if needed, and affordable pricing lets you scale support automations without breaking the bank.

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Delighted

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Atera

Create a New Scenario to Connect Delighted and Atera

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Atera will be your first step. To do this, click "Choose an app," find Delighted or Atera, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Atera Node

Next, click the plus (+) icon on the Delighted node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Sign In

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Configure the Delighted and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Delighted and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Atera integration works as expected. Depending on your setup, data should flow between Delighted and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Atera

Delighted + Atera + Slack: When a new negative response is received in Delighted, a high-priority ticket is created in Atera. A Slack message is then sent to the support team to notify them of the new ticket.

Atera + Delighted + Zendesk: When an Atera ticket is updated, a customer satisfaction survey is sent via Delighted. The response from Delighted is then added as a comment to the corresponding ticket in Zendesk.

Delighted and Atera integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ Delighted and Atera

How can I connect my Delighted account to Atera using Latenode?

To connect your Delighted account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Atera tickets based on Delighted survey responses?

Yes, you can! Latenode allows triggering Atera tickets automatically based on Delighted survey results, ensuring immediate action based on customer feedback. This leads to faster issue resolution.

What types of tasks can I perform by integrating Delighted with Atera?

Integrating Delighted with Atera allows you to perform various tasks, including:

  • Create Atera tickets from negative Delighted survey responses automatically.
  • Update Atera ticket status based on Delighted feedback resolution.
  • Send Delighted surveys after Atera ticket resolution.
  • Aggregate Delighted feedback data into Atera reports.
  • Trigger targeted Delighted surveys based on Atera asset information.

How does Latenode handle Delighted authentication securely?

Latenode uses secure OAuth to authenticate Delighted, safeguarding your credentials. Data is encrypted both in transit and at rest.

Are there any limitations to the Delighted and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom Delighted survey logic may require JavaScript for advanced manipulation.
  • Large-scale data synchronization may experience delays depending on API rate limits.
  • Integration relies on the availability and functionality of Delighted and Atera APIs.

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