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Automatically create Atera tickets from negative Delighted survey responses for immediate follow-up. Latenode’s visual editor makes it easy to customize triggers and response routing with JavaScript if needed, and affordable pricing lets you scale support automations without breaking the bank.
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Create a New Scenario to Connect Delighted and Atera
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Atera will be your first step. To do this, click "Choose an app," find Delighted or Atera, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the Delighted node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the Delighted and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Atera integration works as expected. Depending on your setup, data should flow between Delighted and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Atera + Slack: When a new negative response is received in Delighted, a high-priority ticket is created in Atera. A Slack message is then sent to the support team to notify them of the new ticket.
Atera + Delighted + Zendesk: When an Atera ticket is updated, a customer satisfaction survey is sent via Delighted. The response from Delighted is then added as a comment to the corresponding ticket in Zendesk.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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How can I connect my Delighted account to Atera using Latenode?
To connect your Delighted account to Atera on Latenode, follow these steps:
Can I trigger Atera tickets based on Delighted survey responses?
Yes, you can! Latenode allows triggering Atera tickets automatically based on Delighted survey results, ensuring immediate action based on customer feedback. This leads to faster issue resolution.
What types of tasks can I perform by integrating Delighted with Atera?
Integrating Delighted with Atera allows you to perform various tasks, including:
How does Latenode handle Delighted authentication securely?
Latenode uses secure OAuth to authenticate Delighted, safeguarding your credentials. Data is encrypted both in transit and at rest.
Are there any limitations to the Delighted and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: