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How to connect Delighted and Canny
Create a New Scenario to Connect Delighted and Canny
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Canny will be your first step. To do this, click "Choose an app," find Delighted or Canny, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Canny Node
Next, click the plus (+) icon on the Delighted node, select Canny from the list of available apps, and choose the action you need from the list of nodes within Canny.
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Authenticate Canny
Now, click the Canny node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Canny settings. Authentication allows you to use Canny through Latenode.
Configure the Delighted and Canny Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Canny Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Canny, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Canny integration works as expected. Depending on your setup, data should flow between Delighted and Canny (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Canny
Delighted + Canny + Slack: When a new response is submitted in Delighted, this automation checks if a new feature request is created in Canny. If a new post exists in Canny, a message will be sent to a Slack channel notifying the team of the new feature request based on Delighted survey feedback.
Delighted + Canny + Jira: When a new response is submitted in Delighted, this automation checks if the user is a promoter (based on survey score). If the user is a promoter, and a new post is created in Canny, it creates a new ticket in Jira to track feature requests specifically coming from promoters identified via Delighted surveys.
Delighted and Canny integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
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See how Latenode works
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FAQ Delighted and Canny
How can I connect my Delighted account to Canny using Latenode?
To connect your Delighted account to Canny on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Canny accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Canny posts from Delighted survey responses?
Yes, you can! Latenode’s visual editor makes it easy to trigger Canny post creation from specific Delighted survey results, ensuring crucial feedback is never missed. This streamlines your product development.
What types of tasks can I perform by integrating Delighted with Canny?
Integrating Delighted with Canny allows you to perform various tasks, including:
- Automatically create new feature requests in Canny based on negative Delighted survey responses.
- Update existing Canny posts with sentiment scores from Delighted feedback.
- Trigger personalized thank-you emails via Delighted when a Canny request is implemented.
- Analyze Delighted survey responses using AI to identify trends for Canny prioritization.
- Sync user data between Delighted and Canny to provide a unified customer view.
Can I filter Delighted survey responses before sending data to Canny?
Yes! Latenode allows granular filtering of Delighted data using no-code logic or JavaScript, ensuring only relevant feedback reaches Canny, saving you time and improving data quality.
Are there any limitations to the Delighted and Canny integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time synchronization depends on the API limits of both Delighted and Canny.
- Complex data transformations might require JavaScript knowledge.
- Historical data migration between Delighted and Canny might need custom scripting.
